* Benoit Panizzon via mailop <[email protected]>:

> One IP address of our email plattform, got a '20' score @
> senderscore.org because of emails to 'unknown recipients'

Well don't do that then. Data tends to "age", so after 1-2 weeks ist
should be OK again.

> So neither the sender nor the recipient notice there is a problem,
> which is a bit of a serious issue, especially with business customers
> needing to be in contact with their bank.

Yes, but that's a problem of the recipient (spam folders considered
harmful)...
 
> I created an account on senderscore.org and trying to open a case to
> ask for delisting. I stated, that we are an ISP, but senderscore wants
> to put me through a whole questionnaire targeted at email marketers
> and I am still not sure that I will be able to open a case afterwards.
> We are not an email marketing company.

Interesting - I never found out how to do that (had a bad score for
hitting spamtraps once, but all over a sudden we're not hitting
spamtraps anymore - although nothing changed!)

Ralf Hildebrandt
Charité - Universitätsmedizin Berlin
Geschäftsbereich IT | Abteilung Netzwerk

Campus Benjamin Franklin (CBF)
Haus I | 1. OG | Raum 105
Hindenburgdamm 30 | D-12203 Berlin

Tel. +49 30 450 570 155
[email protected]
https://www.charite.de

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