Don't know if ATT looks at this but I know they used to. The TTL for
the A record for server.divebums.com is 900 seconds. If checking this
parameter, it was recommended that this be at least 12 hrs or 43,200
seconds. The theory was that 900 seconds indicated it was on a dynamic
ip address.
Good luck!
Lyle Giese
LCR Computer Services, Inc.
On 2020-02-26 15:25, Scott Mutter via mailop wrote:
I know this will come as a complete and absolute shock to most
everyone here.
It's been 15 days since I originally posted this on this list. I was
told to wait about a week to let them "weed" out all of the clutter
AT&T likely gets from this abuse address... so I waited 2 weeks.
The shocking part... it's still blocked. And I haven't received a
peep from AT&T other than the canned response I got on February 10th
(16 days ago).
So basically all I've done is wasted 16 days waiting for a response or
resolution.
And yet people wonder why I have zero faith in the way any of these
"big" mail providers address disputes to their clandestine
blacklisting and blocking process.
Am I suppose to wait another decade or two for a response or
resolution from AT&T regarding this?
For what it's worth - the IP address in this particular case
is 192.158.224.5 - I would very much love for someone to tell me what
is wrong with this IP address and why AT&T is blacklisting it. What
services do you all recommend to go to to check the reputation of a
mail server's IP address? I've been using Senderscore, Senderbase,
Proofpoint, Symantec, Spamhaus, Spamcop - this IP address comes up
clean at all of those places - but I guess those aren't good sources
to double check with?
I'm open to suggestions on how I'm suppose to handle this and what I
need to do to resolve this. Apparently checking the IP's reputation
at those sites isn't good enough. And apparently sending an email to
[email protected] <mailto:[email protected]> is not good
enough.
On Tue, Feb 11, 2020 at 9:50 AM Scott Mutter via mailop
<[email protected] <mailto:[email protected]>> wrote:
Anybody from AT&T able to check a couple of abuse tickets for me?
AT&T is blocking one of our servers, I sent messages on February
8th and February 10th to [email protected]
<mailto:[email protected]> but have not heard anything back
- other than the canned response - and the IP is still blocked.
The rejection notice says to email [email protected]
<mailto:[email protected]> but I'm not sure if that is still
valid.
Ticket numbers are:
020820-180048-39537-00
021020-164333-46154-00
I suppose it's possible that AT&T is just inundated with abuse
requests - but maybe there is a better way to weed out the valid
requests from the invalid requests.
If [email protected] <mailto:[email protected]> is no
longer valid, then perhaps the rejection notice needs to be updated.
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