Hi Kyle, I've located those tickets. It looks like a colleague did reply on Wednesday to 4218173 and the reply went to Angelo. I'm not on our abuse team but will ping them with both ticket numbers to follow up.
Will On Mon, May 4, 2020 at 8:20 PM Kyle Thorne via mailop <mailop@mailop.org> wrote: > Hi everyone, > > Is anyone from SendGrid on-list that can help with an abuse report that > has gone unanswered? > > We have two tickets with SendGrid that have *no response: *4218173 and > 4278230. > > This fraud account is phishing our users, so there's no reason SendGrid > shouldn't be able to suspend / ban this account. > > Anyone available to help with this? > [image: VentraIP Australia logo] > > > *Kyle Thorne*Chief Technical Officer \\ VentraIP Australia > > _______________________________________________ > mailop mailing list > mailop@mailop.org > > https://urldefense.com/v3/__https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop__;!!NCc8flgU!PA5pfJG6J5H3bnL4o7HBO_4WtTKIGCsdTv88PJGyiDXQYv4DLPkFQZqSPF0AXGbKgg$ > -- [image: sendgridlogo2.png] <https://sendgrid.com/> Will Boyd Sr. Email Deliverability Consultant
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