Making inquiries … Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Open a ticket for Hotmail<http://go.microsoft.com/fwlink/?LinkID=614866> ?
From: mailop <mailop-boun...@mailop.org> On Behalf Of Scott Mutter via mailop Sent: Wednesday, June 10, 2020 1:32 PM To: mailop@mailop.org Subject: [EXTERNAL] [mailop] Hotmail - New Support Request form not working? I know there's a guy that frequents this mailing list from Microsoft. Apologies if this isn't really Mailops worthy... but Microsoft is one of those great companies that's just really, really, really hard to get a hold of a human. I'm not able to get the support request form at: https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75<https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fsupportrequestform%2F8ad563e3-288e-2a61-8122-3ba03d6b8d75&data=02%7C01%7Cmichael.wise%40microsoft.com%7C916f9264c7854b5ff74f08d80d7e06b6%7C72f988bf86f141af91ab2d7cd011db47%7C0%7C0%7C637274182650419670&sdata=mMJ%2F9yjGEdkcz%2FHqTUrksqfrRtz96psSk8tBNGWZrZA%3D&reserved=0> to work. It keeps kicking back: We're sorry, but something went wrong on our end. Please try again later Now, I've always had trouble with the captcha on this form - it always takes a dozen or so attempts to get the captcha right (is that an O or a 0? a k or K? a v or a V?). But I'm thinking the error is different when it kicks it out because of captcha. At any rate, I've tried filling out the captcha a couple of dozen times to no avail. Is there a better way to dispute a Hotmail IP block? It would also be IMMENSELY helpful if they could ever tell me why Hotmail is blocking an IP. The same song and dance of: submit form, wait 3 days, be told it doesn't qualify for remediation, reply back, wait 3 days, and then finally be told that it qualifies for conditional mitigation. The specific IP in question here is: 191.101.16.96 I've checked everything I know to check - public blacklists, Symantic, Proofpoint, Senderbase, Senderscore - all show this IP being fine. But Hotmail is blocking the IP: 550 5.7.1 Unfortunately, messages from [191.101.16.96] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors<https://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fmail.live.com%2Fmail%2Ftroubleshooting.aspx%23errors&data=02%7C01%7Cmichael.wise%40microsoft.com%7C916f9264c7854b5ff74f08d80d7e06b6%7C72f988bf86f141af91ab2d7cd011db47%7C0%7C0%7C637274182650424664&sdata=TSXv4d%2FugIBfVwbYyjsDFX1e7qtphNwlbuAb31sxWzk%3D&reserved=0>. [VE1EUR03FT050.eop-EUR03.prod.protection.outlook.com<https://nam06.safelinks.protection.outlook.com/?url=http%3A%2F%2Fve1eur03ft050.eop-eur03.prod.protection.outlook.com%2F&data=02%7C01%7Cmichael.wise%40microsoft.com%7C916f9264c7854b5ff74f08d80d7e06b6%7C72f988bf86f141af91ab2d7cd011db47%7C0%7C0%7C637274182650429655&sdata=bEagJt35uhjrw2CtOETGdasoElg3TyCni6ssit6jyZA%3D&reserved=0>]
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