As others have pointed out, you are not Microsoft's customer and they
have no obligation to provide service to you. If their customers, the
people you are trying to send mail to, are not complaining about your
mail not reaching them they have no incentive to react. If their
customers start to walk or threaten to walk, then they might consider
changing.
Their customers are happy. That's all they care about
Richard
On 2020-06-29 3:11 p.m., Scott Mutter via mailop wrote:
Maybe the answer is that not enough other mail server administrators are
shining a light on just how poorly Microsoft (and any other big named
provider) does in regards to incidents like this.
In my particular case at the moment, Microsoft is blocking one of our
mail server IPs.
Microsoft has not provided any evidence that anything bad has ever come
from this IP address. (Which the pros/cons of disclosing this have
already been discussed)
The IP is not listed on any other public spam blacklist.
The IP has a Senderscore of 99 - which I think still means something?
All-in-all I'm just not seeing why Microsoft is blocking the IP. Show
me some proof and I'll believe you.
Outside of that, what am I suppose to do to resolve whatever that issue
might be? Since you won't tell me what the issue is. I guess you just
want us to lie on the ticket replies and say "We've resolved these
issues" even though I didn't do anything. This is how the problem just
keeps snowballing into larger and larger problems.
Now is the IP blocked because of a larger class-C, class-B, or some
subnet block? That'd be nice to know. But even if it is, if you're not
seeing any activity from the specific IP address I'm referring to, why
can't you just whitelist that IP from the subnet block?
It's impossible to get a hold of anyone using Microsoft website contact
form links that knows a lick about how their own mail servers work. If
you tell them that you're IP is blocked they try to figure out why you
can't access http://outlook.com
All the while, our users see us as being the bad guys. They don't
believe that Microsoft/Hotmail/Outlook can be a bad guy because they're
too big. I would be half a good mind to tell our users to sign up for
this Mailops mailing list, just so they can read all of the horror
stories that happen with Microsoft/Hotmail/Outlook mail server blocks.
On Mon, Jun 29, 2020 at 2:57 PM Hans-Martin Mosner via mailop
<[email protected] <mailto:[email protected]>> wrote:
Am 29.06.20 um 21:30 schrieb Michael Wise via mailop:
__ __
A **VERY** strong economic argument.____
__ __
I know. I'm mainly venting my frustration, knowing too well that my
activity won't flip a single bit in Redmond.
Hoping that some organization would do the right thing because it's
the right thing to do has become pretty futile (not saying that
there ever was much hope...)
Cheers,
Hans-Martin
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