Hi Gang We had one more case of one of our customers sending commercial newsletters resulting in us getting complaints from hotmail.com etc. users.
We confronted our customer and requested a proof of opt-in for the Microsoft recipients. Our customer ignored this. So on the next occurrence, we blocked our customer's account and reported back to the complaining hotmail.com customer that we had blocked our customer's account for spaming. Now the Microsoft customer contacted us, that he had indeed subscribed to the newsletter of our customer and still wanted to receive it. So we checked with the recipient WHY he kept reporting those emails as spam and he told us, that after he reads newsletter he didn't want to keep, he put them in the 'junk' folder as he considered them 'junk'. He was NOT aware that this would cause a complaint NOR could he find any such information. Is there any chance such incidents could be avoided by Microsoft showing a pop up or similar, that a complaint to the sending ISP is being generated when moving an email to the 'junk' folder? Or that Microsoft would CC his own customer in that complaint sent? Mit freundlichen Grüssen -Benoît Panizzon- -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
