I have always contacted either proofpoint or cloudmark and they'd
usually relay message. I did a similar thing this month, sent
abuse/phishing attack report via email, never heard back. Twitter seems
to get more attention sometimes.I haven't seen anything from the
infected computer since, knock on wood.
April 1
"Thanks for reaching out to us through DM. I am so sorry that it was so
much trouble getting through to us initially. You stated that you were
having some issues with your email? Or receiving emails that you did not
request? I'd love to dig further into the issue can you tell me a bit
more about what is occuring? -MLR"
April 2
"You can contact our Customer Security Assurance Team. Please click on
this link to learn
more,https://internetsecurity.xfinity.com/help/report-abuse?linkId=115196849,
you can also call this phone number 1-888-565-4329. Let me know if you
have additional questions or concerns. -CBL"
April 2
"Thank you for sending that screenshot. Have you tried contacting them
by chance? -CBL"
April 2
"That is awesome that you sent the email yesterday. While sometimes it
does take time for our specialists on the backend to review the emails,
if there is an appropriate reason for them to call, they will do so.
However, sometimes they get the issue resolved, and it is behind the
scenes. With our Customer Security assurance team, they are fantastic at
dealing one on one with individuals. This department is like the back
bone of Xfinity when it comes to Xfinity. If you have not heard from the
Customer security Assurance team, they should be reaching out to you
soon. However, by tomorrow, if there still is no return call, I would
encourage you to reach back out to them. -Justin"
April 3
"I hope everything was simple, easy, and awesome! Please remember that
our Digital Care Team is available at any time, day or night, to answer
any questions or concerns regarding your account. I hope you have a
wonderful day and please stay safe and healthy! -KLB"
YMMV - Keith
On 4/10/2021 8:22 AM, Mike Reed via mailop wrote:
Hi,
Do we have any readers from Comcast? I opened a ticket with the abuse
desk on the 7th about some unwanted traffic and I've heard nothing.
Kind regards,
Mike
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