On Tue, 2021-06-01 at 21:22 -0400, John Levine via mailop wrote:
> if the recipients of the mail don't complain when they
> don't get it, it's hard for the mail system operator to feel very
> motivated

The recipients don't even know they have a reason to complain.  The
motivation *should* come from service standards, RFCs, and
professionalism.  Not from complaints.


> It's not just bulk mailers who overestimate how much their recipients
> want their mail.

All what recipients AND mailers want is a reliable email service, like
snail mail.  I don't like the invoices, solicitations, and other things
that land in my snail box, but I do like the fact that if someone puts
a letter with my address in a post office box anywhere in the world, it
makes its way to my snail box within a reliable service standard.

The result of this attitude is that users are pushed to alternatives. 
iMessages, Telegram, SMS, you name it.  It is still an electronic
signal traveling through the wires, but the intermediary has much more
power over the users than in a federated internet email system.

--
Yuval Levy, JD, MBA, CFA
Ontario-licensed lawyer


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