Hi Matt, They know how to open cases, and have done, and have incident numbers etc. That’s not the issue.
The problem is the non-response to the cases they have open with regard to this one IP. They open cases all the time without issue. I think there’s some quirk here that requires manual intervention. And, since I’m not a fan of emailing people directly, hence my post here. Ken. From: Matt Vernhout <[email protected]> Sent: Thursday 23 September 2021 14:38 To: Ken O'Driscoll <[email protected]> Cc: mailop <[email protected]> Subject: Re: [mailop] Paging the Yahoo! postmaster Ken, Check out https://postmaster.yahooinc.com/ for help - there is a contact form and an email address you can reach out to for help directly from the Yahoo team. Cheers, ~ Matt Vernhout http://www.emailkarma.net Twitter: @emailkarma/@CAUCE On Thu, Sep 23, 2021 at 9:26 AM Ken O'Driscoll via mailop <[email protected]<mailto:[email protected]>> wrote: Hi there, I have an ESP client that appears to be stuck in an stock reply loop with a particular postmaster issue. The issue relates to 421’ing on a specific IP, which is used by a single sender for transactional messages. They have been trying to get this looked at for nearly a month, and I’m suspecting that their case is being misclassified or something like that. Would very much appreciate someone reaching out off-list. Thanks, Ken. _______________________________________________ mailop mailing list [email protected]<mailto:[email protected]> https://list.mailop.org/listinfo/mailop
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