Also ensure their passwords are all unique, this sounds like a password reuse
hack. Also, does their cell number still make and receive calls and texts, and
have you checked with
On Sun, 28 Aug 2022, Chris Woods wrote:
Chances are the SMS was the first thing changed to prevent you regaining access
that way. There is a specific process Facebook now offers to regain account
access, try it:
https://www.facebook.com/hacked
https://www.facebook.com/help/203305893040179
We've been there, a few times.
We came across something that claimed the "your email account has changed"
notification has a link to reverse the account change. IT LIES! There
is no such link. Else she would have clicked it, reversed the change, and
we'd not be here now...
When you eventually regain access, enable TOTP 2FA (I recommend Authy
with the cloud backup feature enabled), instructions at
https://www.facebook.com/help/358336074294704 .
She claims she has 2fa setup on the account. Yet the attacker was able to
change the email address with no confirmation by SMS??
Also ensure their passwords are all unique, this sounds like a password
reuse hack. Also, does their cell number still make and receive calls
and texts, and have you checked with
can still do sms/calls - just nothing from FB. And we know her real phone
# is still associated with the account - when she tries to login with the
phone #, she's offered the SM option which never actually arrives...
the carrier that there's no additional lines on the plan? Occasionally
it has been known for hackers to engineer a SIM swap or second line on
an account.
There are addiational lines on the plan, her kids and mom.
She's in tears. She has ~15 years of kid pics, memorories, all lost...
Really FB? There's no way for her to call someone to get this fixed?
There HAS to be a way to get this fixed. Holding her drivers license up
to a webcam, sending a notarized statement, _something_....
--
--------------------------------------------------------
Dave Lugo [email protected] LC Unit #260 TINLC
Have you hugged your firewall today? No spam, thanks.
--------------------------------------------------------
Are you the police? . . . . No ma'am, we're sysadmins.
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