Hey Alex,
I'm fairly certain it's an outside company, but it is a legitimate message in
that it's not fraud.
The account number belongs to a former client, and I do have the serial number
of that UPS unit in my old records.
I'm not sure why it would be a collections issue, and I don't really care about
that part. When the customer closed up shop, I got a call from Comcast (or
someone Comcast turfed their reputation to) about that piece of equipment, and
i specifically told them "The client no longer has access to the building
containing that equipment. They believe the building owner threw it away. Just
add whatever fee to their final bill. Also, I am no longer the point of contact
for this account. They are no longer my client."
That should have ended it...but it's been about 4 months of messages.
To be frank, it's getting to the point where it's more than a mild annoyance
for me. I know a lot of people love to rag on Comcast for various reasons—but
in my experience, Comcast delivers us 100% uptime 24/7 almost every month at
hundreds of locations. That's spectacular. But being forced to handle a raft of
useless and annoying mail from your various automated systems, your sales
staff, and your partners is...starting to annoy the bajesus out of me. And it's
only increasing.
You may recall several months back where I had to jump through a bunch of
back-channel hoops with you and your team to get you to stop sending me ~25
"Security Edge" emails every week/month/whatever. Talking to the normal Comcast
support staff revealed that I would have to be on the phone with them for
*hours* reading off every account number, address, city, state, zipcode,
associated phone number, and CPNI PIN (and coordinating with the physical
office to receive snail mail if I didn't know the CPNI PIN)...and then the
staff member would have to have me confirm the "correct" e-mail to send
SecurityEdge to. It shouldn't be this difficult. Regardless, there's still one
or two Comcast accounts out there that are sending me Security Edge emails. No
idea which accounts because there's nothing useful in the message or headers.
There's got to be a way to say "I know you have my contact info on file, but
I'm no longer involved with this account. I don't know who you should contact,
but it's 100% not me, so please stop calling, spamming, harassing,
salesbro-ing, etc..."
If you need headers from the messages, account numbers, or whatever, I can send
them off-list.
I hope you're not stuck working on Christmas eve.
Thanks,
-A
On Sat Dec 24, 2022, 02:14 PM GMT, Brotman, Alex
<mailto:[email protected]> wrote:
> Aaron,
> I’m trying to find a good resource to understand if this is a partner in some
> way. It looks like they sold the collections to an outside agency, if it is
> legitimate at all.
> --
> Alex Brotman
> Sr. Engineer, Anti-Abuse & Messaging Policy
> Comcast
> From: mailop <[email protected]> On Behalf Of Aaron de Bruyn via
> mailop
> Sent: Friday, December 23, 2022 2:40 PM
> To: [email protected]
> Subject: [EXTERNAL] [mailop] Comcast mail practices
> Comcast,
> Can you please clean up your mail practices?
> The attached message keeps showing up in my inbox every week or two for the
> last few months.
> Not my account, not my equipment, and I no longer work for that client.
> There's no unsubscribe link. Replies to the e-mail go unanswered.
> Calling the contact number listed in the email leads to:
> - Two calls that dropped when I hit "1 for English"
> - One successful call to a rep who couldn't find my account after repeating
> the account number 4 times
> - One call to a rep who said "You'll have to call the main customer service
> number to get this taken care of"
> - One call to the main number that was fruitless because...I don't work for
> the client anymore and don't have the CPNI PIN—so I can't "make changes" to
> the account.
> - The client no longer leases the space and has no access to recover the
> equipment—even if the property owner hadn't stripped the space bare and
> thrown everything into the trash.
> It's like those stupid Security Edge emails I get. I can't unsubscribe. The
> only way to get them to stop are:
> - Cancelling the Security Edge service which I can't do because I don't work
> for the client and don't have the CPNI PIN
> - Changing the email contact on the account which I also can't do because I
> don't work for the client anymore and don't have the CPNI PIN
> Or there's the random sales drones that seem to reach out every month or two
> saying "Hey Aaron, my name is XYZ and I'm the account rep for 123 Nowhere
> ave"...except they don't realize that the particular account they're spamming
> about is part of a "Premier Account" or "Hierarchy Account" (or whatever you
> call it today)...and the customer already has a dedicated account manager. No
> amount of "please take my e-mail address of your sales list and any other
> lists you have" seems to work. That's on top of the roaving band of Comcast
> SalesBros that roam business parks and neighborhoods knocking on doors so
> they can introduce themselves as "the new sales rep for your account".
> It's rapidly becoming obvious that the only way I can stop unwanted e-mail
> from Comcast is to do a blanket block of any domain with a variation of the
> word "comcast"...which would impact the legitimate email from my legitimate
> rep that handles accounts.
> I'm beginning to think it's worth blocking it as the signal-to-noise ratio is
> atrocious. For every legitimate email I get from Comcast, there are at least
> 20 messages that are completely useless or unwanted.
> Please clean up your e-mail practices and put a leash on your sales droids.
> This is getting ridiculous.
> Thanks,
> -A
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