Hi,
some days ago I moved my private box from Hetzner to Clouvider. Seemed
like a clean IP (according to Hetrixtools etc), even T-Online unblocked
it without issues, but after accessing Microsofts SDNS a hassle began:
* Mails are considered as Junk due to user complains
* I created a ticket and told I did not use the IP before 27.11.
* They asked for a proof that I did not use it before - the invoice did
not fulfill the requirement, they wanted a mail from Clouvider which
proofed the IP assignment
* After sending such mail, they told me that the block was potentially
caused by mail forwardings and that I should confirm to comply to
Hotmails technical standards
* I replied that I did not send any mails to them and did not use the IP
before. But I confirmed to comply to their standards.
But no luck:
"As previously stated, your IP (xyz) do not qualify for mitigation at
this time. I do apologize, but I am unable to provide any details about
this situation since we do not have the liberty to discuss the nature of
the block.
At this point, I would suggest that you review and comply with
Outlook.com’s technical standards.
We regret that we are unable to provide any additional information or
assistance at this time."
So why did they even ask for a proof of the IP assigned and confirmation
to comply to the Hotmail standards as afterwards they say they can't
unblock it because...
Regards
Bjoern
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