Am 11.03.26 um 05:31 schrieb Jarland Donnell via mailop:
...
Most of the time I get it right. On rare occasions I miss something. It looks like I missed PolarisMail. It doesn't
seem that Polaris customers and ours converse enough that it landed on the radar, but now they can freely. I've
whitelisted their ranges.
Nobody can get automated systems to be right every time, of course.
One thing that helps a little bit is to include a whitelisting request form URL (which is as barrier-free as possible,
i.e. no account registration, no irrelevant form fields to fill in etc.) in the SMTP error message. We're doing that and
respond very quickly to requests (at most taking a few hours), affected senders in general seem to be happy that their
issues are resolved and that there is a personal contact and not some black hole.
Some people can't be bothered to read SMTP error messages, those may need to wait a while until we notice something in
the logs, which may not happen at all if they're unlucky, but happens often enough that it still helps a bit.
Cheers,
Hans-Martin
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