Hi Team Yes, we all know the issue:
Microsoft Customers keep confusing the 'junk' folder for the 'trash' folder and keep reporting emails they intended to delete as junk now aware causing a complaint. 90%, probably more, of the Microsoft complaints our abuse desk receives are such 'false positive' cases, but we still look at them to catch the occasional positive - mostly phished accounts. About once per month we hit S3150, swear a lot, perform the delisting procedure and issue solved. But not this time, it looks we now are now "not qualified for mitigation". What can we do? Only Idea I have is: * Rigorously block our customers accounts which are subject to 'junk' complaints even if those are clearly false-positives. Hopefully our customers will complain to the Microsoft customers for them causing their account to get blocked, making Microsoft customers finally learn to understand the difference between 'trash' and 'junk'? * Maybe cause the one or other GDPR complaint to Microsoft because Microsoft sent the content of 'deleted' sensitive emails to our abuse desk without telling their customer so? How do you solve this Microsoft issue? -- Mit freundlichen Grüssen -Benoît Panizzon- @ HomeOffice und normal erreichbar -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ _______________________________________________ mailop mailing list [email protected] https://list.mailop.org/listinfo/mailop
