Hi John,
They said they've been trying to get help for 6 weeks and have 20+ emails back
and forth email MSFT with no resolution in sight. The issue began in April when
their website URL was inadvertently flagged as suspicious. Some of the symptoms
from that issue resolved a while back, but email is still being flagged as
spam. Support is going in a circle, asking for headers or messages IDs and
other information, which they have provided, but can't easily obtain those
details every time without constantly bothering customers affected by the
issue. Just wanted to see if someone could take a quick peek and see if there's
anything obvious that can easily be resolved.
Thanks.
~Allen K
On Friday, June 19, 2026 at 01:56:46 PM EDT, John Levine via mailop
<[email protected]> wrote:
It appears that Allen Kevorkov via mailop <[email protected]> said:
>-=-=-=-=-=-
>-=-=-=-=-=-
>
>Client of mine has been having difficulty with getting help from MSFT
>regarding email delivery from corporate email for their B2B communication. I
>wondering if the domain is flagged or blacklisted somehow. If anyone from MS
>365
>team able to take a look, it would be much appreciated.
Is the client an Outlook customer? If so, what did MSFT do when they asked for
the
support they are paying for?
R's,
John
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