Hi Chip,
I am not sure what you mean. How did you loose your data/passwords? Did it happen when you loaded a new version? If yes: Mailplane doesn't delete anything when you upgrade, it is most likely another software on your Mac. Do you use any app-cleaner software, which automatically cleans up after deleting an application? Here's how you can solve the issue: - In Finder go to HOME/Library/Application Support/Mailplane - Backup these two files: Accounts.xml and Accounts_2.xml - OR: Restore the file "Accounts_2.xml" from your Time Machine backup - Get rid of the application cleaner: Example App Cleaner apps that are known to cause trouble (there are more, of course): http://www.freemacsoft.net/AppCleaner/ http://onnati.net/apptrap/ If the cleaner app asks you about deleting files: Just say "no" next time Mailplane gets updated. If it doesn't ask for you permission: Get rid of this cleaner application as it is rather dangerous. Hundreds of applications use Sparkle for auto-updates and this cleaner application may delete important files in the future… Try a non-automatic cleaner application like AppZapper: http://www.appzapper.com/ Best, Ruben http://mailplaneapp.com http://repliesapp.com > > Please tell me when it is safe. I have lost all passwords and data and just > deleted from machine. > > > > > On Tue, Sep 27, 2011 at 8:53 AM, > <[[email protected]>](mailto:[email protected]) wrote: > > > > > Today's Topic Summary Group: http://groups.google.com/group/mailplaneapp/topics > > > > > > - [Mailplane "goes dark" [1 Update]](#132aaf2f47829750_group_thread_0) > > - ["Mailplane.app" is damaged and can't be opened [3 > > Updates]](#132aaf2f47829750_group_thread_1) > > > > Topic: [Mailplane "goes > > dark"](http://groups.google.com/group/mailplaneapp/t/1a4d1dc6e823af84) Mailplane <[[email protected]>](mailto:[email protected]) Sep 27 07:35AM [^](#132aaf2f47829750_digest_top) > > > > > > Work Rapportive disabled for a few hours to see if you encounter the same issue. > > BTW: What OSX version do you use? Lion/Snow Leopard? > > Thanks. > > Ruben > > http://mailplaneapp.com > > http://repliesapp.com > > > > > > > > http://repliesapp.com > > > > > > > I had this same problem, but upgrading to the link below doesn't seem > > > > > to fix it. Has there been any other information on this? It's driving > > > > me a little bit crazy. > > > > > > > > > > > > Does it work for you? > > > > > > Ruben Bakker > > > > > > uncomplex > > > > [gmbh[http://mailplaneapp.comhttp://repliesapp.com](http://gmbhhttp://mailplaneapp.comhttp://repliesapp.com)](http://mailplaneapp.comhttp://repliesapp.com%5D%28http://gmbhhttp://mailplaneapp.comhttp://repliesapp.com) > > > > Just following up on this. It seems to be fixed? So, if you did > > > > > > Martin Kleppmann > > > > > > Co-founder, > > > > [Rapportive[http://rapportive.com](http://Rapportivehttp://rapportive.com)](http://rapportive.com%5D%28http://Rapportivehttp://rapportive.com) > > > > > > > -- > > > > You received this message because you are subscribed to the Google Groups "mailplaneapp" group. > > > > To post to this group, send email to [[[email protected].](mailto:[email protected]) > > > > > To unsubscribe from this group, send email to > > > ](mailto:[[email protected])[mailplaneapp+unsubs > > > [email protected].](mailto:](mailto:[email protected])[[email protected])](mailto:mailplaneapp%[email protected]) > > > > > > > For more options, visit this group at > > > http://groups.google.com/group/mailplaneapp?hl=en. > > > > -- > > > > > You received this message because you are subscribed to the Google Groups > > > "mailplaneapp" group. > > > > > To post to this group, send email to > > > [[email protected].](mailto:[[email protected])](mailto:[email protected]) > > > > To unsubscribe from this group, send email to [[email protected].](mailto:[[email protected])](mailto:mailplaneapp%[email protected]) > > > > > For more options, visit this group at > > > http://groups.google.com/group/mailplaneapp?hl=en. > > > > > > > > > > > > -- > > > > You received this message because you are subscribed to the Google Groups "mailplaneapp" group. > > > > To post to this group, send email to [[email protected].](mailto:[[email protected])](mailto:[email protected]) > > > > To unsubscribe from this group, send email to [[email protected].](mailto:[mailplaneapp%[email protected])](mailto:mailplaneapp%[email protected]) > > > > For more options, visit this group at http://groups.google.com/group/mailplaneapp?hl=en. > > > > -- > > > > You received this message because you are subscribed to the Google Groups "mailplaneapp" group. > > > > To post to this group, send email to [[email protected].](mailto:[email protected]) > > > > To unsubscribe from this group, send email to [[email protected].](mailto:mailplaneapp%[email protected]) > > > > For more options, visit this group at http://groups.google.com/group/mailplaneapp?hl=en. > > > > > > > > > > Topic: ["Mailplane.app" is damaged and can't be > > opened](http://groups.google.com/group/mailplaneapp/t/28173421451cbc42) gtheys <[[email protected]>](mailto:[email protected]) Sep 26 11:18AM -0700 [^](#132aaf2f47829750_digest_top) > > > > > > Hello, > > > > I bought mailplane via the appstore and it seems I have a error > > popping up. I looked around on the internet I found a similar problem > > with another product: > > > > http://www.belightsoft.com/forum/viewtopic.php?id=9732 > > > > I also have installed my disk Mac OS Extended (Case-sensitive, > > Journaled) > > > > When I install the preview versions it works... > > > > Can you fix this because now I can only use the preview version and > > not the bought version!!! > > > > > > > > Scott Haneda <[[email protected]>](mailto:[email protected]) Sep 26 11:40AM > > -0700 [^](#132aaf2f47829750_digest_top) > > > > > > I would be willing to guess that the case sensitive file system formatting > > is the cause. Can you temporarily try it on another drive or partition that > > is HFS+ Journaled case insensitive? > > > > If not, perhaps you have a spare thumb or USB/External Drive, or even make a > > virtual drive in Disk Utility with the different formatting options. > > > > *You may have to get a little crafty with symbolic-links, hard-links, or > > aliases back to the temporary media in order to trick **MailPlane** into > > thinking it is working in the correct areas.* > > > > One "hack" I have deployed in the past was to make a new account, plug in an > > external FW drive, ( or this may work with a Disk Image ), format it HFS+, > > Journaled, case insensitive, and mount it to /Users/test_user. ( Or whatever > > your test user name was ) > > > > You should probably do this while *NOT* logged into the account. I don't > > think OS X is going to like a multi-case sensitive file system running on > > live accounts. But it will accomplish the test so you know if it is worth > > the trouble of reformatting and imaging your data back to the newly > > reformatted drive, > > > > Why are you going with case-sensitive or is this UFS or similar? If so, any > > particular reason why? > > > > You may want to keep your logs in case the MailPlane folks want to try to > > make their application work on case sensitive file systems under Mac OS X. > > I am sure one day Apple will surprise us all with a set of mandatory > > changes. > > -- > > Scott > > > > > > > > > > > > > > Mailplane <[[email protected]>](mailto:[email protected]) Sep 26 > > 06:54PM [^](#132aaf2f47829750_digest_top) > > > > > > I agree with Scott. This is Mailplane bug (maybe with the AppStore license key), which only seem to happen on a case sensitive drive. I'd love to solve this issue, of course. I'll setup a case-sensitive HD to reproduce the issue. > > > > > > Meanwhile: If your Mailplane trial is running out, please let me know. > > Ruben > > http://mailplaneapp.com > > http://repliesapp.com > > > > > > > > > > -- > > > > > > You received this message because you are subscribed to the Google Groups "mailplaneapp" group. > > To post to this group, send email to [[email protected].](mailto:[email protected]) > > To unsubscribe from this group, send email to [[email protected].](mailto:mailplaneapp%[email protected]) > > For more options, visit this group at http://groups.google.com/group/mailplaneapp?hl=en. > > > > > > -- > be well, do good, and show compassion > -- > > > You received this message because you are subscribed to the Google Groups "mailplaneapp" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to [email protected]. > For more options, visit this group at http://groups.google.com/group/mailplaneapp?hl=en. > -- You received this message because you are subscribed to the Google Groups "mailplaneapp" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/mailplaneapp?hl=en.
