Hi Sean; Thanks for getting back to me.
Are the files very large or does that not seem to matter? The next time it happens, can you immediately shoot me another email from the Help > Support & Feedback menu item? It'll attach your log which will hopefully show a few clues as to what is happening on your end. Thanks so much for your patience. Cheers; Jessica Customer Support Ninja On Thu, Nov 20, 2014 at 7:58 PM, Sean Cunningham <[email protected]> wrote: > Thanks, Jessica - to be clear, this doesn't always happen, and I suspect > that at least some of the time I am seeing slow upload speeds. However, > because there's no progress bar, I don't have any idea what's happening. > It's effectively hung. > > OS X 10.10.1 > MP 3.3.3 > > Thanks, > > Sean > > On Thu, Nov 20, 2014 at 9:57 AM, Mailplane Support < > [email protected]> wrote: > >> Hi Sean; >> >> Thanks for the report. Which OS X and version of Mailplane are you >> running? Please ensure you are updated via the Mailplane > Check for >> Updates menu item. >> >> Can you also click Mailplane > Reset Mailplane and see if it helps? >> >> Cheers; >> >> Jessica >> Customer Support Ninja >> >> On Thursday, November 20, 2014 12:23:22 PM UTC-5, Sean Cunningham wrote: >>> >>> I find that when I attach files to emails in Mailplane, I often have to >>> abandon the exercise. All you see is a spinning circle - I don't know if >>> it's stalled, if it's at 10% and moving slowly, or going nowhere. >>> >>> Can we please get some kind of feedback or progress bar to indicate >>> what's happening? >>> >> -- >> You received this message because you are subscribed to a topic in the >> Google Groups "mailplaneapp" group. >> To unsubscribe from this topic, visit >> https://groups.google.com/d/topic/mailplaneapp/L1G9JMjWxeo/unsubscribe. >> To unsubscribe from this group and all its topics, send an email to >> [email protected]. >> To post to this group, send email to [email protected]. >> Visit this group at http://groups.google.com/group/mailplaneapp. >> For more options, visit https://groups.google.com/d/optout. >> > > > > -- > > Sean R. Cunningham > 206-395-6650 > > -- > You received this message because you are subscribed to the Google Groups > "mailplaneapp" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send email to [email protected]. > Visit this group at http://groups.google.com/group/mailplaneapp. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "mailplaneapp" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/mailplaneapp. For more options, visit https://groups.google.com/d/optout.
