VoIP Consultant Reston, VA
3-month project. Must be strong in Cisco Call Manager and Unity and definitely IPCC – migrations and implementations. *Perform detailed environment discovery of current Call Manager 3.3(3)sr4 and IPCC 3.1 environment and new Call Manager 6.1 and UCCX 5.0(2) environment in order to become acclimated to project in flight.* * * Current team members will work with the consultant in covering the project overview and cover the current project plan and implementation procedures. During the consulting engagement the engineer should acclimate to the change control policies and procedures as part of performing configuration changes during the project. * * Upon commencement of the project, the consultant will perform an initial assessment of the environment to gain a complete understanding of the existing configuration, applications, routing, and queuing strategies. Customer requirements for the production transition of the IPCC 3.1 Express to the UCCX 5.0(2) environment will be gathered along with details of the current transition deployment procedures for the Call Manager 3.3(3)sr4 to the Call Manager 6.1. Access to customer network and Call Manager and IPCC Express systems will be provided. The consultant should understand that the IPCC Express environment is currently configured to support approximate fifty (50) agents and five (5) IVR applications while the Call Manager 3.3(3)sr4 environment currently supports 1200 devices. At present, we are about 100-150 users into the migration so there is a design document, project plan and an engineering configuration task list in place to help get the consultant up to speed. *IPCC Engineering/Scripting skills should include but not be limited to:* · Manipulate extensions CTI Ports and Route Point ranges configured for IPCC · Manipulate extensions configured in the environment · Identify agent phone type · Be able to perform changes in existing scripts · Be able to create new scripts as needed · Peform IVR Prompt files moves. o Customer is responsible for creating prompt (.WAV) files. · Perform IVR Queuing treatment changes · Perform Call routing configuration setup and changes · Perform agent skills (CSQ) setup and changes · Perform agent group configuration setup and changes · Perform agent Supervisor configuration setup and changes · Be cable to conduct out-of-box report testing · Perform patch installations as needed -- -- Skybell Astoline.Inc [email protected] Cont.No:732-734-0940. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Mainframe1952" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/mainframe1952?hl=en -~----------~----~----~----~------~----~------~--~---
