VoIP Consultant MUST HAVE *Call Manager 3.3(3) sr4 and IPCC 3.1* **Reston, VA
3-month project. *Scope of work for consulting engagement**:* *Perform detailed environment discovery of current Call Manager 3.3(3)sr4 and IPCC 3.1 environment and new Call Manager 6.1 and UCCX 5.0(2) environment in order to become acclimated to project in flight.* * * Current team members will work with the consultant in covering the project overview and cover the current project plan and implementation procedures. During the consulting engagement the engineer should acclimate to the change control policies and procedures as part of performing configuration changes during the project. * * Upon commencement of the project, the consultant will perform an initial assessment of the environment to gain a complete understanding of the existing configuration, applications, routing, and queuing strategies. Customer requirements for the production transition of the IPCC 3.1 Express to the UCCX 5.0(2) environment will be gathered along with details of the current transition deployment procedures for the Call Manager 3.3(3)sr4 to the Call Manager 6.1. Access to customer network and Call Manager and IPCC Express systems will be provided. The consultant should understand that the IPCC Express environment is currently configured to support approximate fifty (50) agents and five (5) IVR applications while the Call Manager 3.3(3)sr4 environment currently supports 1200 devices. At present, we are about 100-150 users into the migration so there is a design document, project plan and an engineering configuration task list in place to help get the consultant up to speed. *IPCC Engineering/Scripting skills should include but not be limited to:* · Manipulate extensions CTI Ports and Route Point ranges configured for IPCC · Manipulate extensions configured in the environment · Identify agent phone type · Be able to perform changes in existing scripts · Be able to create new scripts as needed · Peform IVR Prompt files moves. o Customer is responsible for creating prompt (.WAV) files. · Perform IVR Queuing treatment changes · Perform Call routing configuration setup and changes · Perform agent skills (CSQ) setup and changes · Perform agent group configuration setup and changes · Perform agent Supervisor configuration setup and changes · Be cable to conduct out-of-box report testing · Perform patch installations as needed *Call Manager transition skills should include but not be limited to:* · Understanding the essentials required for migrating phone DIDs (extension numbers) and Unity 5 voicemail accounts between the two Call Manager systems. This skill set should include understanding and experience performing all Call Manager configurations involved with a migration process. This includes but should not be limited to the following skills: o Be able to deploy phones and set up voicemail accounts as part of migration due to changes in delta of user add/deletes/moves. o Manipulating route patterns and translation patterns in context to Call Manager 3.3 to Call Manager 6.1 inter-cluster trunk as part of the migration. o Identify and be able to transition CTI route points, pilot points, hunt groups, and attendant console configurations as part of the migration. o Understanding of transitioning gateway devices, set up of call park and call pickup groups and know the dependencies in migrating them from old system to new. o Understanding essentials behind use of partitions, device pools, route groups, route lists, media resource groups and all other essential engineering configurations involved as part of the design. o Be able to perform basic Call Manager log files analysis for troubleshooting. o Be able to perform mid-level end-to-end troubleshooting through the entire call path once having knowledge of the network the VOIP calls transit over. o Understand basic router configurations involved with VOIP gateway configuration (i.e. dial peers, sccp, and SRST configurations). -- Skybell Astoline.Inc [email protected] Cont.No:732-658-9251. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Mainframe1952" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/mainframe1952?hl=en -~----------~----~----~----~------~----~------~--~---
