> > Hi Associate, > > > > *Client **is seeking a Remedy* *Force Administrator for our client in > Rockville, MD/ Rosslyn, VA.* > > We are seeking a candidate with a strong background in RemedyForce > administration. > > *Responsibilities:* > > · Partner with mid and high level federal government management to ensure > objectives and success criteria are defined and met > > · Manage development of Remedyforce roadmap as it relates to ITSM > objectives > > · Manage functional implementation of Remedyforce capabilities roadmap > > · Deep dive configuration and administration of Remedyforce modules. > > · Perform all application administration functions > > · Train users > > · Develop and maintain Remedyforce training and configuration > documentation > > · Keep abreast of quarterly updates,. serve as liaison to BMC > > *Desired Skills & Experience* > > *Qualifications:* > > · RemedyForce experience in Service and Incident Management, Change > management, configuration management > > · ITIL v3i experience. > > · Service Desk experience > > · Familiarity and hands on experience with 3rd Party tools, including > discovery tools, remote resolve(Bomgar), data import tools(data loader, > Penthalo) > > > > *Best Regards,* > > *Prateek Choudhary* > > *Technical Recruiter* > > *Tekshapers Inc. | 29226 Orchard Lake Rd, Suite 180 Farmington Hills, MI > 48334, USA* > > *Off: +1-248-565-4747x 122, Fax : +1-248.254.7211* > > *Official/Gtalk: **[email protected]* >
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