*Greetings*
*Kindly share profiles to **[email protected]* <[email protected]> *Only genuine profiles with a DL / Visa copy and LinkedIn profile is must* *REQT:* *Mandatory Skills:* Incident Manager *Experience: *8 years *Location:* Philadelphia - PA *Start Date: *Immediate *Job Description:* *Job Description:* *• The IM is part of the Production Support team which is responsible for managing incidents for new and existing Products.* *• This position is responsible for Incident Management ensuring that all incidents are identified, triaged and resolved within SLA.* *• Additionally, this position will be responsible for ensuring that all root cause analysis is documented for high severity incidents and delivered to the respective Product owners.* *• This position will interface with Comcast Product, Change, Problem, Release, Engineering, Market and Operations Management teams.* *Essential Duties and Primary Accountabilities:* *• Manage incidents to resolution including escalations where appropriate.* *• Daily incident analysis reports for outstanding incidents. * *• Provide root cause analysis documentation to internal teams.* *o Review root cause analysis documentation with Product owners. * *• Document and adjust the Incident Management processes including training appropriate personnel.* *• Participate in new Product releases.* *- Integrate support with Production processes. * *• Provide root cause analysis documentation to internal teams.* *- Review root cause analysis documentation with Product owners.* *Kindly share the below details for quick processing:* Full Legal Name as in Driving License/ Passport: DOB (MM/DD/YYYY): Current Location, City and State: Mobile and Home Phone No: Email ID:` US work authorization: Highest Educational degree: Year of Passed-out: Over all years of experience Currently on a project: Willingness to relocate across the US: Passport Number: ` Interview Availability: Available to join from (Availability): Skype Id: Expected Hourly Rate (w2/1099/c2c) Thanks, N. Sivakumar 813 321 5307 [email protected] Terminal Contacts LLC *Post REQUIREMENTS/HOT LISTS @ [email protected] <[email protected]>* -- You received this message because you are subscribed to the Google Groups "mainframe" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/mainframe. For more options, visit https://groups.google.com/d/optout.
