Hi, Currently, I am recruiting candidates for one of my requirement as mentioned below. If you have a matching profile, please send me the updated resume along with contact details at the earliest.
*Job Title* Application Support Analyst Level II *Project Location* Nyc NY *Duration* 6 months /Contract * Skills Required and Job Description:* *MOI : TELEPHONIC + SKYPE* - 4+ years’ experience as a business analyst. - *Experience with working with Remedy and Service Now * - Experience with both traditional Waterfall SDLC and Agile / Lean methodologies. - Experienced in test planning, test case development and execution. - Working knowledge of a variety of technologies and platforms, including Asp.net, C#, SQl Server 2012, legacy midrange, client / server and web services. - Experience with Microsoft Project, Office and Visio. - Ability to manage multiple, concurrent projects, activities and tasks under time constraints. - Ability to effectively interface with staff at all levels. - Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment. - Strong critical / analytical thinking and problem-solving skills. - High energy level, adaptive and a strong team player with a good work ethic. Job Description - Responsible for providing support through resolution or escalation to internal and external end-users of an enterprise case management system - Diagnose and resolve Level 2 IT issues reported by users - Plan, elicit, capture, analyze and validate business, functional and technical requirements. - Answer queries, fulfill service requests, diagnose, troubleshoot, perform root-cause analysis to resolve application incidents including complex issues - Use QC and BSDs in order to investigate, document and help resolve tickets - Provide full documentation of reported technical issues (screenshots, BSD documentation, etc) - Escalate incidents to the Application Support Manager when appropriate according to established procedures - Send out email outage notifications to external and internal users Thanks & Regards, *Manish Kumar* Technical Resource Specialist *RG Talent Inc.* 39120 Argonaut way Suite # 157, Fremont CA 94538 Phone : 510-443-0757 EXT- 191 Email : *[email protected] <[email protected]>* Hangout : *[email protected] <[email protected]>* URL : www.rgtalent.com In my absence please contact Sushant Saini at following address [email protected] Disclaimer: Under Bill s. 1618 Title III passed by the 105th U.S. Congress this mail cannot be considered spam as long as we include a way to be removed from our mailing list. Simply send us an e-mail at [email protected] and we will gladly REMOVE you from our mailing list. Click To Unsubscribe -- You received this message because you are subscribed to the Google Groups "mainframe" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/mainframe. For more options, visit https://groups.google.com/d/optout.
