>Anyone ever see Internal Error 31109 on a HP650 Plotter. Help would be
>appreciated!
I haven't seen it, but you might try and email [EMAIL PROTECTED]
They were helpful in tracking down a system error on our hp1055cm.
You need to use a specific format (temnplate at end of msg) if you want good
service. Or alternatively you can fill out a form on this web site:
http://www.designjet-online.hp.com/
You have to create an account (free), answer a bunch of questions and let
them cookie your hard drive. Turn around time is pretty good, ~24 hours.
The link to look for is "Email Support".
There is a list of the system error codes, but it's in the Service Guide,
not on
the web. You have to buy it, or bug them until they tell. The list price for
the
1055cm manual is $44usd and as of this morning they had 8 copies. Call
1-800-227-8164 for parts direct ordering; You'll need the model number
of your printer (design jets look like: C*****A/B) .
Good luck,
-matt
Email Submission Template:
<< This is the way it looked when I recieved it. I don't know if it's
<< important to have no space between the colon (:) and the answer
<< or not. I've no idea what the 'German Site' section is about.
<< Disclaimer: I haven't actually tried to submit via email yet. They
<< may reject it and force you to use the web page. yuk. :(
===================
First Name:AMap
Last Name:InfoUser
Phone Country Code:1
Phone Area Code:123
Phone Number:456-789
Email:[EMAIL PROTECTED]
Printer Model:DesignJet 1055cm
Serial Number: abc123456
Purchase Month:07
Purchase Year:1999
Operating System:Windows NT 4.0
Printer Drivers:HP-GL/2 and RTL for Windows
Driver Version:4.1
Printing Application:MapInfo
Printing Through:Network
Media Type:HP Coated Paper
Print Quality:Normal
Firmware:A.01.01(pr)
German Site's Email Submission
CB Nodeid:
To Do:
IV Nodeid:
CSQ Report:
IV Path:
Customer Comment:1055cm, Front Panel System Error:
<< A detailed description of the circumstance around the problem.
<< More is better.
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