I see you have in the GetCapabilities file 
<ows:SupportedCRS>urn:ogc:def:crs:EPSG:6.3:103744</ows:SupportedCRS>

That's surely wrong, as 103744 is not a valid EPSG code, but one defined by 
ESRI (https://github.com/Esri/projection-engine-db-doc/blob/master/proj4/esri)

I'm not sure if it would work if you stated it like  
urn:ogc:def:crs:ESRI::103744 or just ESRI::103744, but it's possible that 
ArcMap is trying to do an EPSG lookup, failing and reverting to WGS84

James

Message: 1
Date: Wed, 10 Jul 2019 18:43:05 +0000
From: Mark Volz <markv...@co.lyon.mn.us>
To: "mapserver-users@lists.osgeo.org"
<mapserver-users@lists.osgeo.org>
Subject: [mapserver-users] Trouble when serving mapcache WMTS to
ArcMap clients - custom county projection for Minnesota?
Message-ID: <6290ae2cff5b4550891c4480d2eb8...@co.lyon.mn.us>
Content-Type: text/plain; charset="utf-8"

Hello,

I am having trouble serving a Mapserver / Mapcache WMTS service to ArcMAP 
clients when using my counties projection which is 103749 for Lyon County, MN.  
At most tile zoom levels the air photo are further South than where they should 
otherwise be located.  The only exception is that around 1:6000 the image lines 
up perfectly.  When I connect ArcMAP to the Mapcache Service using WMS the 
service works fine however ArcGIS wants to consume the service in WGS_84 
instead of county projections.

Is there anything I need to do so that my WMTS service works better between 
MapServer(Mapcache), ArcGIS, and possibly QGIS?

Reference:
http://geomoose.lyonco.org/mapcache/wmts/1.0.0/WMTSCapabilities.xml


Thank You!
Sincerely,
Mark Volz, GISP
Lyon County GIS Coordinator



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