Le 2010-10-25 22:44, jonathon a écrit :
On 10/26/2010 01:05 AM, Marc Paré wrote:
Do the levels line up?
I think so.
Level 2 support doesn't always require an in person visit. But an
in-person visit should be by at least a level 2 support person. [I'm
talking about the theory, not the practice.]
I'm not happy with the description I gave for Migration Support. This
is a sub-category of either level 1 or Level 3 support. This will be
rewritten when an organization that provides migration support is listed.
jonathon
Thanks Jonathon. Nice descriptions.
Cheers
Marc
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