On 09/05/2012 06:40 PM, leif wrote: > Speaking of language: many and users from non-English areas has a problem writing perfect English. Its not a problem when thy do. The problem is to make them do it. Writing English is the first obstacle.
For bug reports, I think something between the current users list and BugZilla is needed. A place for non-techies, and non-developers to post the issues they come across in their _native_ language. Screenshots showing the bug must be included with the report. Ideally, the report should state: * What the individual was doing, or attempting to do; * What happened; * What they expected to happen; * What the difference between what happened, and what their expectation is; * OS they are using. This must include version, localization and chip data; * Chip type & byte size. (EG: 32 bit Intel, 64 bit AMD, 32 bit ARM.); * Amount of RAM in their system; * Device / Device type: (EG: Motorola Xoom, HP Touchscreen Desktop, Dell Laptop); * Bug report synopsis in English. All other data relating to the bug report can be in the individual's native language. (A statement in English that states the language used to write the rest of the report would probably be useful.) > But we need a group of people to build the bridge. I think it's unrealistic to ask end users to report bugs directly. Agreed. However, I don't think I've seen any flow process for bug reporting that is both understandable to Joe Sixpack, and can scale to a hundred bug reports per hour. (That might be a slight exaggeration, but for some software I've used, I've seen between two and three hundred messages posted to support people asking "Is it me, or the upgrade?", when something hasn't worked as expected.) In an ideal world, there would be something like Bugzilla, that the techies can directly interact with, alongside the preferred forum or list, where actual or alleged bug reports can be submitted. > When we publish the list of new features and bug fices we always credit the developer. How about also give credit to the original (first) reporter of the bug? +1 When bug report proxies are used, then the credit should not go to the proxy, but the original individual. jonathon * Unknown - detected * English * English <javascript:void(0);> -- Unsubscribe instructions: E-mail to [email protected] Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/marketing/ All messages sent to this list will be publicly archived and cannot be deleted
