Helo Zeki, I already run the @libreoffice and @tdforg twitter account ; I don't think I would have the time. Btw we need to update the tip of the week list with actual tips, it is getting a bit short now.
Thank you a lot for everything you are doing Zeki! Charles. On 24 avril 2014 18:47:27 CEST, Zeki Bildirici <zeki.ozguryazi...@gmail.com> wrote: >15 Nis 2014 20:00 tarihinde "Zeki Bildirici" ><zeki.ozguryazi...@gmail.com> >yazdı: >> >> Hi, >> >> I still have been waiting someone to take over a maintain the >> @AskLibreOffice twitter account. https://twitter.com/AskLibreOffice >> (it currently has 315 followers and wont be hard to increase - >posting >> "Answer of the day will be very very good ) >> >> Volunteers from QA has already taken over the bugzilla twitter >account... >> >> I really have no time to maintain this account. And it will be very >> nice if someone from ask team or another volunteer to take this >> account >> >> Maintaining this account is relatively simple. Limited interaction >and >> mostly resulting to direct users to "ask their questions through our >> ask portal" >> >> Other points are already stated in marketing pad. Copyig here for >lazy >ppl :) >> >> *************************************************************** >> >> Guideline to LibreOffice Twitter Account Administrators >> >> >> - Maintain the automatic streams >> >> - Respond to interactions >> >> - Responding to mentions is a key point and the basic principle is >being >polite >> >> - Empathy is another key pointi thus try to understand angry and >whining >users >> >> - If someone is angry about a known problem, don't avoid to say that >> "we are sorry about your problem" >> >> - Canalize people to related channels of user support ie. ask site, >> bugzilla, user list, wiki etc. >> >> - Don't reply to swearing or rude trolls >> >> - Promote announcements and LibreOffice >> >> - Promote community and invidiual users. Giving #ff(Follow Friday)'s >> to contributors twitter accounts will increase the motivation >> >> - Do some public relations(PR) stuff: >> >> - Do regular search with #LibreOffice hashtag and other keywords for >> example "LibreOffice crashes" may be good for bugzilla account keeper >> "How LibreOffice" will may work for ask site account keepers. Aslo >> some search about Microsoft Office will work for example "Microsoft >> Office expensive" search should definetely has a good results to >> promote LibreOffice - Just reply some users that "Hey why don't you >> give a chance to LibreOffice it is free and a good alternative" etc. >> also some related search about Microsoft Office products will work >and >> also "Microsoft Office alternative" search may be a good opportunity >> promote LibreOffice. >> >> - For ask keepers: try to post "Answer of the day -or- question of >the >> day" and for bugzilla keepers "Great fix, another bug bites the dust" >> will keep the attention of followers. Also tip of the day will from >> the wiki or documentation be a great post for followers >> >> - Don't argue with anybody especcially with Apache OO's sarcasting or >> targetting tweets >> >> - Drive users to be proactive in community, like "Please submit a bug >> report about this issue, this will help us to improve our product" or >> "Please post your question to our ask site, our community will get >the >> answer" >> >> - Always be positive and friendly to users and if there is a >> non-solotion say that "We hope that this will be solved in near >> future" or "We understand you" >> >> - Microsoft Office is doing a very good job in their professionally >> administrated twitter account, keep on eye them and get some new >> approaches >> >> *************************************************************** >> >> Hands? >Ping! > >> Best regards, >> Zeki > >-- >To unsubscribe e-mail to: marketing+unsubscr...@global.libreoffice.org >Problems? >http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ >Posting guidelines + more: >http://wiki.documentfoundation.org/Netiquette >List archive: http://listarchives.libreoffice.org/global/marketing/ >All messages sent to this list will be publicly archived and cannot be >deleted -- Envoyé de mon téléphone avec Kaiten Mail. Excusez la brièveté. -- To unsubscribe e-mail to: marketing+unsubscr...@global.libreoffice.org Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/marketing/ All messages sent to this list will be publicly archived and cannot be deleted
