https://www.facebook.com/permalink.php?story_fbid=10152719281696757&id=365095281756
Instead of 5 dispatchers - now they have 55 dispatchers
Capiche?
Under the new system, apparently the desk men ("man on patrol" - in
the first floor watch desk in every fire station) were not responsible
for doing any dispatching.
Now that they have reverted to the older dispatch system, each desk
man is responsible for "turning out" the firefighters in his station
if indicated by the box cards. Of course the desk man has no way of
knowing which units are nearby on the road, or tied up on other calls.
So we have a split dispatching paradigm. Desk men dispatch from the
running cards - FAO dispatchers fill in for any busy companys, or
assign closer units (which is not really done AFAIK).
["you have been covered" - ring a bell?]
And if the fire station is empty, then FAO has to pick up that slack -
ie - if E42 is supposed to be the RIT on a box, but E42 is out of
quarters, then who is gonna dispatch E42 as the RIT? Does E42 carry a
running card book in the truck?
I assume that the new CAD is the capability to do some 'smart
dispatching'. If a unit is sent to an EMS call, and history shows us
that EMS calls take 20 minutes to handle, then the CAD is smart enough
to know that, and make subsequent assignments (dispatches)
accordingly.
Bottom line - Boston FD has switched from a streamlined system with 1
dispatcher and 1 CAD system - to a hopelessly bifurcated mess of a
dispatch hell. Not that thats a bad thing.
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