http://www.statter911.com/2015/05/03/dcs-911-cant-meet-dispatch-standard-director-believes-the-standard-may-be-the-problem/

bottom line - how do we save more lives? - everything else is pretty
much BS - unless you really dont care about saving any lives

-----------------------------------

Long long time ago I spent a late night at DC Fire Dispatch. A street
box was received from Howard University. They have street boxes there
because all the students are deaf. The assistant chief dispatcher was
changing the tapes at midnight. The box alarm could not be dispatched
until the tapes were changed. It took a while - maybe 5 minutes.

(computer tapes I think - this was way back around 1985 IIRC - they
were at the back of the room)

Moral of the story - the 150 year old technology might work just fine
- but the 5 year old technology can really cramp your style sometimes

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