I dealt with a cellphone company today. I started at their website and
could not find the info that I wanted. Then I dialed their 800 phone
number and entered voice mail hell. When they asked me how much money
I wanted to add, I started to punch a bunch of random numbers. I think
I did this 2 or 3 times. And magically - the system connected me to a
live human being who sounded like she was in India perhaps. I think I
got the problem resolved - but I am not really sure. I will probably
find out in a month or two when I notice charges showing up that I
didnt expect.

Cellphone companies definitely do not like round pegs in square holes.

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