the fdny article at wikipedia has lots of info about the
Communications system now

it basically focuses on the calltakers and PSAPs and decision
dispatchers and 10 codes and Class 3 boxes etc

almost no info about the radios - but we can fix that - 1 UHF fire
dispatch channel per Boro - plus 2 citywide fire channels for backup -
plus approx 10 uhf fireground channels with 1 channel carrying 99% of
the HT traffic - there also might be some subway repeaters and some
highrise repeaters - not really sure about that

FDNY EMS basically works the same way except they have 2 to ? 5 ? uhf
dispatch channels per boro - pretty sure that they move any major ems
call to a 'situations' channel - iirc there is 1 short range channel
paired with each of the 2 dozen dispatch channels

=======================

the basic info applies nationwide - a calltaker inputs info into the
CAD - the CAD recommends who to send - the 'dispatcher' then sends the
units to the scene (one way or another - usually via radio messages or
MDT messages or pagers or smoke signals etc)

the system is not 100% computers talking to computers yet - but its
getting close

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