Hello,

We're new to this list and are experiencing problems with Epiphan's Matterhorn 
capture appliance.  From earlier list traffic it seems like
others have experienced similar problems, but it isn't clear to us what the 
current state is. We are using Epiphan firmware 2.2.3 and Matterhorn server 
1.3.0 (details below).

The problem is that we schedule a recording (1 minute) and when the recording 
is finished it remains in "Capturing" mode indefinitely.  Clicking on the 
Matterhorn Admin tools -> Inspect Workflow screen shows that it is in a PAUSED 
state.

If we then go into the /admin/maintenancecfg (maintenance page) of the Epiphan 
device admin and click on "Reboot Now" after a few minutes the recording 
changes out of the paused state and begins processing normally and when 
finished we can click on "Play" and the video will play.

This is true of Epiphan firmware 2.2.1a and 2.2.3.

If we use firmware 2.3.0e we get the following message instead of “Capturing”:
“WARNING: Recording may have failed to start or ingest! It seems the core 
system did not receive proper status updates from the Capture Agent that should 
have conducted this recording.”

Does anybody know of a way to resolve the issue, or are we still waiting on a 
new release of the firmware from Epiphan?

Configuration details:

Matterhorn svn info:
Last Changed Author: greg_logan
Last Changed Rev: 12007
Last Changed Date: 2012-03-14 21:52:05 -0700 (Wed, 14 Mar 2012)

>From the admin/info page of the device:
Matterhorn MTH92145 info
FIRMWARE_VERSION="2.2.3"
FIRMWARE_BUILD_HOST="tochilka 2.6.38-8-server"
FIRMWARE_BUILD_DATE="2011-11-27"
FIRMWARE_PLATFORM=VGA2CPU_DM365
FIRMWARE_ARCH=arm
FIRMWARE_SVNPATH=/branches/VGABROADCASTER_DAVINCI/2_2_3/epiphan/vga2web/subsys/base

We have tried firmware 2.2.1a, 2.2.3 and 2.3.0e and are currently using 2.2.3.

Thank you!
Charlie Turner
Earl Schellhous
IET-Academic Technology Services
UC Davis


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