Hello, We're new to this list and are experiencing problems with Epiphan's Matterhorn capture appliance. From earlier list traffic it seems like others have experienced similar problems, but it isn't clear to us what the current state is. We are using Epiphan firmware 2.2.3 and Matterhorn server 1.3.0 (details below).
The problem is that we schedule a recording (1 minute) and when the recording is finished it remains in "Capturing" mode indefinitely. Clicking on the Matterhorn Admin tools -> Inspect Workflow screen shows that it is in a PAUSED state. If we then go into the /admin/maintenancecfg (maintenance page) of the Epiphan device admin and click on "Reboot Now" after a few minutes the recording changes out of the paused state and begins processing normally and when finished we can click on "Play" and the video will play. This is true of Epiphan firmware 2.2.1a and 2.2.3. If we use firmware 2.3.0e we get the following message instead of “Capturing”: “WARNING: Recording may have failed to start or ingest! It seems the core system did not receive proper status updates from the Capture Agent that should have conducted this recording.” Does anybody know of a way to resolve the issue, or are we still waiting on a new release of the firmware from Epiphan? Configuration details: Matterhorn svn info: Last Changed Author: greg_logan Last Changed Rev: 12007 Last Changed Date: 2012-03-14 21:52:05 -0700 (Wed, 14 Mar 2012) >From the admin/info page of the device: Matterhorn MTH92145 info FIRMWARE_VERSION="2.2.3" FIRMWARE_BUILD_HOST="tochilka 2.6.38-8-server" FIRMWARE_BUILD_DATE="2011-11-27" FIRMWARE_PLATFORM=VGA2CPU_DM365 FIRMWARE_ARCH=arm FIRMWARE_SVNPATH=/branches/VGABROADCASTER_DAVINCI/2_2_3/epiphan/vga2web/subsys/base We have tried firmware 2.2.1a, 2.2.3 and 2.3.0e and are currently using 2.2.3. Thank you! Charlie Turner Earl Schellhous IET-Academic Technology Services UC Davis
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