During today's adopters meeting, the issue has been brought up that there doesn't seem to be a good process and practice in place for communication related to issues filed by "pure" adopters, meaning individuals or institutions that are sometimes neither on IRC nor at the developer meetings to "promote" their tickets (as a sidenote, both of these communication channels / opportunities are open for everyone!).
Adopters were basically asking how the process could be improved, and it seems like one major improvement would be if developers took a look at newly filed tickets, classify and schedule them according to importance and resources and, most importantly, add comments in case the ticket status (importance, fix version, ...) is changed so that the adopter understands why a certain ticket that he/she considers a blocker may not be a blocker by the developers. Please add your thoughts and suggestions, in order for us to implement an improved communication strategy. Note that I am cross-posting this message to both the developers and the users list, but I think it would be beneficial to keep the discussion on the the users list. Tobias _______________________________________________ Matterhorn mailing list [email protected] http://lists.opencastproject.org/mailman/listinfo/matterhorn To unsubscribe please email [email protected] _______________________________________________
