Unfortunatelly, seems not all get your answers in documentation, neither WebPTS, 
neither in
mailing lists. It's not MaxDB exclusivity. Several open source projects has poor
documentation, specially in infra-structure docs.

IMHO, the MaxDB manuals are fine, since I already have experience with other large 
databases
(like MS SQL, Oracle, DB2 and so on).

Of course, users of desktop and ISAM databases (Access, MySQL, Dataflex, and others) 
will
need some background (I think some books about relational databases could give the 
startup
needed). Probably a "Getting Started Guide with Relational Databases using MaxDB" 
should be
written in the future to help starters. Commercial databases always come with different
level of guides directed to specific audiences.

I think docs is fundamental as mailing lists is. But the most important thing in a open
source project is give feedback to the users that are extensivelly using the software 
(and
facing the real bugs).

Whenever a project leave users without answers (at last a "we will check"), it get 
loosing
credibility. I've seen a lot of people posting questions and never getting answers.

Another way to loose credibility in open source projects is not accepting community 
critics
when anything is going wrong - at least, the constructive ones (it's not SapDB/MaxDB 
team
case). Open source is based on community efforts. Look the case of projects like 
NetBeans,
Eclipse and others. They have developers mailing lists to discuss development of the
projects, and user mailing lists where users help other users, they allow community 
people
to enter and discuss the future, take  allow vote for bugs resolution priorities, and 
so on.

A recent sample about the community influence in NetBeans project was the change of the
release plans of 4.0, including a 3.6 release with features asked by the community.

Even Sun, in Java project, that isn't open source, give the community ways to report 
and
vote for the bugs.

I think MaxDB is going very well as product. Just a little more attention to the small 
bugs
that popup everywhere (sometimes fixing something old and boring is more important than
feature X or Y, even if X or Y is amazing and bright). Maybe a place where the 
community can
report the bugs, and vote for them.

As far as I can see, MaxDB is the only open source database with stability and 
features to
face commercial ones.


Richter






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