Hello everyone, We got asked by clients for support contracts or options. In general we offer support to all our clients at a best effort level. You know, as time permits. Usually that tends to be within minutes or hours when someone is in the office. But sometimes when traveling, vacation, holidays or similar, there is a delay. And some more complex support requests may take days until we get an answer.
Our clients in general appreciate our responsiveness. We get praises about having a very complete documentation and functions working as advertised or documented. Since we got asked, we will introduce a priority support level. If you get priority support for a fee, we make sure your support requests are flagged as important and answered quicker. Usually this may not make a difference, except when time for support is tight and we have to pick who to answer first. Our priority support comes in two variants. General MBS Plugin support and separated DynaPDF support. And if you order priority support for DynaPDF, we include the priority support from DynaForms with 24h reaction time and 7 days fix time. Beside standard or priority support, there is also paid support available. Some clients prefer to pay by the hour to get their problems resolved or a helping hand implementing a plugin feature. We'll see how well this is received and appreciated. Let us know if you have a question. Greetings Christian — See you at the EngageU conference 9th to 11th November 2025 in Antwerpen, Belgium https://engageu.eu/ _______________________________________________ MBS FM Plugin mailing list -- [email protected] To unsubscribe send an email to [email protected]
