Kindly reply me on [email protected] only Hi
Let me know if you have any consultants with the following skills Washington DC. Hourly Rate: Market competitive Duration of Assignment: 12 months Minimal Qualifications: The following are considered minimal qualifications for all consulting roles: · A minimum 4-year degree in Computer Science or related field or work experience equivalent, · Past consulting experience as the individual will often be acting in a consulting role and as a technical advisor, 1) Position Description: The position responsibilities include utilizing Genesys software to generate optimized schedules for multiple sites and programs, leading weekly staffing calls with senior management and vendors and making staffing change recommendations and assist with long-term capacity planning models. Responsible for performing the duties and activities related to the workforce management function, including monitoring real time call volume and forecast planning and schedule creation. PRIMARY DUTIES/RESPONSIBILITIES: a.. Responsible for daily analysis of call volumes, monitoring and adjusting staff resources to meet inbound demands and performance goals. b.. Utilizes forecasting tools to assist with analyzing real time staffing requirements needed to meet service level objectives c.. Works with contact center management and leadership to support the contact center as well as adhere to departmental standards and goals. d.. Responsible for making real time forecasting and scheduling decisions to ensure that the Contact Center service level goals are met. e.. Maintain and update employee status changes with in the workforce management system. f.. Ensures optimal resource planning, scheduling and identifying new schedule methods, strategies and opportunities. g.. Prepares updates and creates necessary reports to ensure contact center goals and objectives are accomplished. h.. Serves as a subject matter expert and work force management liaison for the operations and leadership teams to ensure consistent business goals are achieved. i.. Analyzes and closely monitors the implementation of newly created or changed call routing strategies, and the impacts to the business. Must have knowledge of Genesys Solution Suite and experience using Genesys WFM Thanks & Regards, Nagesh, Zip Logic LLC. Ph: 510-250-7616, FAX: 510-578-1309 Email: [email protected], -- You received this message because you are subscribed to the Google Groups "MCMS" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/mcms?hl=en.
