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Let me know if you have any consultants with the following skills 45 C2C Charlotte, NC or CA 12 months + MRM Content Administrator Background Client is seeking a Content Administrator to support the ongoing management of its Marketing Resource Management (MRM) solution for the internet services group. MRM is a 3rd party workflow automation tool (Unica Plan) that OSM uses to support the development of online marketing campaigns including the following steps: Request campaign; Assess/Prioritize/Schedule; Develop Creative(s); Execute. MRM is designed to iterate in response to user requests to streamline processes, reduce the level of effort, and reduce cycle time for campaign development. The tool is designed to be configured, so most of the effort is frontloaded to the analysis and requirements portion of the development cycle. Key responsibilities of candidate will include: User Training and Support · Deskside Coaching - Answer ad hoc questions from users, provide reinforcement training as needed · Group Training - Develop and deliver training for new users, or existing users impacted by application enhancements, upgrades, or configurations. · User Training Aids - Develop and update (i.e. annotated screen shots, summary Powerpoint decks) · Governance - Run reports to determine whether users are completing workflow tasks as required; summarize and review with managers for recognition and corrective action. Application and Workflow Changes · Enhancement requests (e.g. new/modified reports, functionality, changes to forms) - identify needs, define requirements as needed to support BAs (user groups and BA will also identify enhancements) · Workflow changes - work with users to define details requirements (any changes requiring development rather than configuration will be managed by BAs); work with Acxiom to implement changes · User Impact - complete impact assessment for all changes including configurations and releases; identify required training needs and mitigations · Help Text - develop and maintain as required (Acxiom will manage changes in system) · Regression and QA Testing - additional support to BAs as required Content Management and Administration · Overall Content Maintenance - set-up asset libraries, enter or update plan/program/projects/scripts/marketing objects as required · Template Configuration - configure/modify existing workflows/forms/ templates to support business requests (leveraging Unica Plan Admin to modify templates) · User Ids - act as backup to Admin as needed to provide new users with ids and passwords Partners MRM Governor: Will supervise candidate directly. User Groups: Currently 100 users with varying levels of activity. Includes users initiating requests for new or revised campaigns, teams managing the creative development and approval process, and teams responsible for executing campaigns. Additional remote users will be added to the team later in 2010. Business Analyst/PM team: comprised of 2 people dedicated to the support of the tool. Act as primary interface with external development team. Documents requirements and manages all application development efforts. Development team: the tool is hosted externally by Acxiom. Development is managed internally and executed externally. Required Experience · Minimum 2 years as a Production Specialist at an Email Service Provider or creative agency plus one of the following: 1. 2 years using Unica's Marketing Operations application (aka Unica Plan, Unica MRM) AND 2 years experience delivering training in a business setting or as a public/private educator OR 2. Minimum 2 years supporting users on a complex software application including development and delivery of training Preferred Experience · Unica Marketing Operations or competitive products (Aprimo, internally developed MRM/workflow applications) · Developing application (interactive forms) design and requirements including form and field behavior, error messaging, non/required fields, help text, field/data definitions, dependencies, etc. · Workflow automation and process optimization. · Managing external email vendors or creative agencies. · MS Visio or similar application · Financial Services Industry (Banking, Insurance) Primary Deliverables · User training guides (update or create new as required) · Workflows and process flows (Excel or Visio) · Governance reports (Excel, Cognos) Critical Qualifications/Competencies · Ability to explain process steps in a clear, sequential, logical manner with the appropriate level of detail for the audience · Detail-oriented but with the ability to place detail within the context of the larger task at hand and overarching objectives · Proven ability to effectively manage multiple projects, timelines, and deadlines simultaneously. · Empathetic personality with strong interpersonal and relationship management skills · Strong communication, presentation, group/team meeting management skills and time management skills to effectively deliver group training · Ability to flex style based on the needs of the audience/trainee · Proficient in MS Office suite of products Thanks & Regards, Nagesh, Zip Logic LLC. Ph: 510-250-7616, FAX: 510-578-1309 Email: [email protected], -- You received this message because you are subscribed to the Google Groups "MCMS" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/mcms?hl=en.
