Dear Partner,
Please find the below requirement with our client in PA - Direct Client Requirement Title : JDE Support consultant Location of Job: Pittsburgh, PA Contract Term: 3 - 6 months, or however long It takes to complete job(C2C/W2) See information below. · Supply support in the following capacity: o Provide a central Help Desk entry point for the identification and tracking of JDE E1 issues o Provide Consultants to work with Customer's IT team to resolve JDE E1 issues o Provide unlimited support based on Service Level Agreements (SLA) and support hours for JDE E1 in conjunction with the quantity of support hours anticipated o Produce and distribute reports routinely that highlight operational findings and provide a general health status of the JDE E1 system o Customer will receive one license to access the iLearn catalog. Additional licenses are available for an incremental charge. o Customer will receive monitoring of JDE E1 server systems on a proactive basis. This monitoring will be provided on a 24 x 7 basis 365 days per year through CD Group's i-ON Monitoring tools. A detailed list of all monitoring to be performed is included in Addendum #2 in this Exhibit. o For Technology support § Complete package builds on a monthly basis as requested: Up to 5 package builds per month § Complete ESU installations upon request to address application issues and year-end updates § Complete one environment refresh of production business data/control tables to a test environment per month upon request § Provide ongoing performance tuning of JDE E1 servers § Work with Customer to maintain JDE job scheduler, and job queues § Work with Customer to maintain the standard JDE E1 environments: Pristine, Prototype, Development, and Production o For Applications support § Applications support will be provided for the JDE E1 modules which Customer has installed § Consultants will answer JDE E1 Application questions, resolve application issues, make configuration changes where needed, provide user training and assist Customer in understanding how best to use JDE E1 Applications o For Development support § Development support includes actual development using the E1 Development Toolset, testing and documentation *Best Regards ,* *John Manohar * *Sr Technical Recruirer.* *jmano...@ftiusa.com <jmano...@ftiusa.com>* *Phone : 609-557-7440* *www.ftiusa.com* <http://www.ftiusa.com/> -- You received this message because you are subscribed to the Google Groups "MCMS" group. To unsubscribe from this group and stop receiving emails from it, send an email to mcms+unsubscr...@googlegroups.com. To post to this group, send email to mcms@googlegroups.com. Visit this group at http://groups.google.com/group/mcms. For more options, visit https://groups.google.com/d/optout.
