Dear Partners/Job Seekers,
One of our JobPencil’scustomer
has direct client opening for Help Desk Services requirement, if you have
matching candidates please submit their profiles to [email protected] or
contact JobPencil service team for more details.
*Help Desk Services*
*Duration: 1+ year*
*Location: Polk County, Iowa*
*In Person Only*
*This position will provide Help Desk Services for the Iowa Health
Information Network (IHIN)*
*The candidate will provide help desk services for the Iowa Health
Information Network (IHIN). They will setup users, reset passwords,
inactivate/update users. They will also conduct portal training for new
users and update technical documentation for the end user. Enter customer
Opt-outs into the IHIN, they will run activity reports as needed. In
addition they will conduct user acceptance testing for the IHIN Portal.*
*Skills*
*Required*
*Experience*
Attention to Detail
*3 Years*
Communication Skills
*3 Years*
Phone Skills
*3 Years*
Experience with User Training
*3 Years*
Experience using a ticket tracking system
*3 Years*
Experience with working with a Vendor troubleshooting a 3rd party
application
*3 Years*
Experience creating user documentation (training manual, cheat sheets, etc)
*3 Years*
Regards,
JobPencil Service Team
Web: www.JobPencil.com
Phone: 614-525-9205
Fax: 614-388-5556
Email: [email protected]
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