Dear Partners,
I have direct client requirement for Help Desk Analyst
3 in PA. Please find the requirement. If you feel comfortable with this
requirement please reply me.
*Job Title: Help Desk Analyst 3*
*Duration : 6+ Months*
*Location : Dauphin County, PA *
*Interview : Face to Face*
Resources will provide help desk/end user support for Windows Operating
Systems and Microsoft Office with a specific focus on resolving any
incompatibility issues between Windows 7 to Windows 8.1 and MS Office 2010
to 2013.
Dept of Treasury is bringing in TWO resources to assist the Help Desk team
in providing Dept of Treasury end users with support in relation to the
Windows Operating Systems and Microsoft Office Suite.
The agency is rolling out upgrades to their desktops and laptops, moving
from Windows 7 to Windows 8.1 operating systems and from Microsoft Office
2010 to Office 2013. The resources in these roles will be expected to
assist/troubleshoot any OS or MS Office-related issues that end users may
have on current versions, on new versions once deployed, and most
importantly - any issues related to incompatibility that arise once the
upgrades are completed.
To be considered for the position, candidates MUST display experience
providing significant troubleshooting support for Windows Operating Systems
and for the full Microsoft Office suite of products - with specific
experience related to troubleshooting and resolving
compatibility/incompatibility issues between the older and newer versions
that the agency is working with as noted here. Specific experience
troubleshooting/supporting MS Access and MS Excel (including experience
writing Excel Macros), is key for this position as well, as these are
commonly used programs by many of the end users within the agency, and
significant support may be required related to these applications if/when
incompatibility issues arise.
Excellent communication skills are required for this position.
Skill
Required
Required Experience
Experience
Windows OS and Microsoft Office end user support experience (various
versions)
Required
3 Years
Windows 7 Troubleshooting/Support experience
Required
2 Years
Windows 8 and 8.1 Troubleshooting/Support experience
Required
1Years
Microsoft Office 2013 Troubleshooting/Support experience
Required
1 Years
Experience troubleshooting/supporting various versions of Microsoft Access
Required
3 Years
Experience troubleshooting/supporting Microsoft Outlook
Required
3 Years
Excel Macros
Required
3 Years
Any experience with Active Directory
Nice to Have
Any experience with VB scripting
Nice to Have
Associate's Degree/Technical School Equivalent Exp.
Required
Best Regards,
Sathya
Resource Manager
614-525-9205 (Direct)
[email protected]
614-388-5556 (Fax)
DevCare Solutions
Award Winner
"Inc 5000: Fastest Growing Companies in America"
"Columbus Business First: Fastest Growing Private 50 Companies in Columbus"
"Certified Minority Business Enterprise - MBE"
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