Hi MCN, I have a question for network administrators. I have started offering online classes (webinars). The web page is hosted on my server and consists of 3 components: an embedded Slideshare presentation (which Slideshare displays using Flash), and two embeds from uStream, which is a live video hosting site. One is the live chat box, the other is the live video stream. These are displayed using Flash.
So if the person within the firewall at a museum has Flash installed, they should be able to see and use all three components. However, sometimes one of them doesn't work for that viewer. Sometimes it's both of the uStream embeds. In that specific case, I was told that the firewall blocks sites like YouTube. My questions are: Is it a firewall issue? Is there a way for that viewer to request from their IT department access for those components (i.e. access to uStream for that day) in order to view the live class? If so, what language would they use with their IT department to make that request? I have found out from uStream which ports need to be open. Is that a reasonable request to make? Any workarounds you can suggest to help make this work for people, like a reliable proxy server? I really appreciate you sharing your expertise with me. Feel free to respond off-list. Thank you! Stephanie Weaver Visitor experience consultant experienceology?: Because happy visitors return. San Diego, CA Ph/Fax: 619-284-5473 Cell: 619-279-6779 E-news: http://www.experienceology.com/newsletter/ For information on our book, blog, podcast, upcoming classes, and e- news, visit www.experienceology.com or follow me on twitter.com/ experienceology. See samples of my classes here: www.youtube.com/experienceology . Watch the free archived version of my class on the visitor experience here: http://bit.ly/NlunE Live online classes: e-Clinic on outdoor signage: Wed. Nov. 11 at 9 am PDT: http://bit.ly/102Obo Dr. John H. Falk on identity: Wed. Dec. 2 at 9 am PDT: http://bit.ly/fwYpb Next presentations: Western Museums Association: October 25 & 28, 2009 NERRS Conference: November 12, 2009 Ass'n of Partners for Public Lands: February 7, 2010
