http://www.historicnewengland.org/about-us/employment/it-specialist
IT Specialist Classification: Regular/Full Time Location: Otis House ( http://www.historicnewengland.org/historic-properties/homes/otis-house ), Boston Description: The IT specialist serves as a key operational resource person for all Historic New England IT systems, providing technical assistance to staff throughout the organization, serving as the point person for all technology inquiries and problems, prioritizing and tracking incoming service requests, and ensuring timely support and successful issue resolution. Utilizing excellent customer service and problem-solving skills s/he diagnoses software and hardware problems, installs and configures new equipment, repairs and upgrades software and hardware, performs regular updates of servers, and documents systems. Responsibilities: The IT specialist uses an IT support tracking system to document, prioritize, track, and resolve requests from staff throughout the organization, ensuring timely response and successful issue resolution. Diagnoses and resolves hardware and software problems, identifies recurring IT problems, and proposes solutions. Works closely with the IT manager to install and configure new computers, telephones, servers, and related equipment. Installs and upgrades hardware and software. Troubleshoots printers, scanners, and copiers. Researches and evaluates new hardware and software. Assists with staff development by conducting basic training or identifying training resources. Ensures up-to-date and user-friendly documentation of all key systems. Qualifications: A bachelors degree in information technology or related field, or equivalent experience. Requires a minimum of three years relevant experience with a focus on client support and technical issue resolution. Requires a broad knowledge of modern IT business environments, including systems and user management solutions, help desk systems, TCP/IP networking, electronic messaging systems, office productivity applications, client/server database systems, web content management systems, and publishing software. Must have exceptional customer service, written and spoken communication, organizational skills; and the ability to promptly answer support-related e-mail, phone calls, and other communication. Must be able to work independently and efficiently to meet deadlines, and also as part of a cohesive team. Personal transportation, ability to drive, and a valid drivers license required. Preferred qualifications include: Experience providing client support in a multi-site environment. Experience training end users and/or identifying training solutions. Working knowledge of data cabling. Experience preparing technical documentation for end-user generalists. Knowledge of one or more scripting languages such as PHP, Python, Javascript, VBScript, etc. Knowledge of data interchange standards such as XML. Experience with specific systems and applications in use at Historic New England, including Blackbaud Raisers Edge, GroupWise or Exchange servers and clients, ZENWorks, XENAPP, XENDesktop, Microsoft Terminal Services, ResourceSpace Digital Asset Management, Microsoft Retail Management, MS-Solomon accounting, Microsoft Office Suite 2003 and above, Adobe Creative Suite. Experience with Cisco Voice-Over-IP phone systems. Application: Applications will be accepted through March 4, 2011. Please send r?sum? and cover letter, including salary requirements, to Jobs at HistoricNewEngland.org or mail to Historic New England, 141 Cambridge Street, Boston, Mass. 02114, Attn: Human Resources -- __________ David Dwiggins Systems Librarian/Archivist, Historic New England 141 Cambridge Street, Boston, MA 02114 (617) 994-5948 ddwiggins at historicnewengland.org http://www.historicnewengland.org
