Thomas, Have you spoken with Elo about the problem? They have been very attentive with us. You seem to be experiencing a very unusual failure rate.
We have been using a mix of Elo and 3M products for a little over seven years now with very few problems. In that time I have had one Elo and one 3M monitor fail, and one 3M monitor that has developed a single dead pixel. This is out of 50+ touchscreens in use nine hours per day. I would highly recommend either 3M or Elo monitors for museum applications. I will also agree with the suggestion to get a loaner unit to test the multi-touch functionality. We haven't used multi-touch yet, so I could not give any opinion on those. Hope this helps, Jason Bondy Exhibits AV/IT | Oklahoma History Center http://www.okhistory.org/ -----Original Message----- From: mcn-l-bounces at mcn.edu [mailto:[email protected]] On Behalf Of Raich, Thomas Sent: Wednesday, February 27, 2013 11:49 AM To: mcn-l at mcn.edu Subject: Re: [MCN-L] Denver Art Museum with a question about multi-touch I will have to try the 3M line; I have been using the ELO monitors which seem to fail after 18 months of use. Anyone else using a company they can recommend I would love to have additional choices. Best, Thomas Thomas R. Raich Information Technology Group Yale University Art Gallery thomas.raich at yale.edu artgallery.yale.edu ecatalogue.art.yale.edu Today's Topics: 1. Denver Art Museum with a question about multi-touch displays (Andrew Edwards) 2. Re: Denver Art Museum with a question about multi-touch displays (mb at michaelborthwick.com.au) ---------------------------------------------------------------------- Hi Andrew, These panels are very new and so the lack of reviews is not surprising. In fact this new multitouch series won't be available, in Australia at least, until April this year. For what it is worth I have successfully used 3M's single touch capacitive ChassisTouch panels for over a decade in museum environments and my expectation would be that the company would engineer this new series to the same high standard. If the thermal requirements are respected, it is properly installed and fed clean power then it should offer a long service life. I would suggest you spend some weeks evaluating a loan unit in order to be more confident that it will meet your needs, particularly since this is the first time that 3M are entering the multi (as opposed to single or dual-touch) market. Pay particular attention to the brightness and direction of lighting on the gallery floor in the location where the display will ultimately be installed and test that the viewing angles work for visitors of various heights. All the best with your project, Michael Borthwick Director www.michaelborthwick.com.au ------------------------------ _______________________________________________ mcn-l mailing list mcn-l at mcn.edu http://mcn.edu/mailman/listinfo/mcn-l End of mcn-l Digest, Vol 90, Issue 23 ************************************* _______________________________________________ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: mcn-l at mcn.edu To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://toronto.mediatrope.com/pipermail/mcn-l/
