At the Museum of Science we culminated a year-long search process for a new Enterprise System (ticketing, access control, e-commerce, self-service, etc.) and ultimately decided to bring along fundraising and membership to build a true enterprise system.
We had a lengthy RFP and list of requirements and ended up bringing two finalists onsite for days of demos, resulting in us choosing Tessitura for our needs. We're just beginning the implementation process and I have to say I've been extremely impressed with Tessitura as a company, their business model, project management skills, and their inherent knowledge of our industry and business processes. That said, we have some very complex business processes and significant volume (1.6 Million visitors per year), so we needed a solution that was very strong in constituent management as well as ticketing, and flexible for API-based applications. Tessitura hit all of the above for us. If you're truly just looking for ticketing/admissions applications there are likely a variety of other platforms that may suffice your needs, but I can't recommend strongly enough looking at a holistic approach to your enterprise needs when replacing such a system. It's a great opportunity to think about how all systems interact and if there's opportunity for improvement around business processes and information flow. Happy to share our thoughts around issuing the RFP and soliciting vendor responses, and reasoning for why we ultimately went with Tessitura. Feel free to reach out for more detail & good luck in your search! Marc E. Check Associate Vice President Information and Interactive Technology Museum of Science 1 Science Park Boston, MA 02114 617.589.4279 (office) _______________________________________________ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: [email protected] To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://mcn.edu/pipermail/mcn-l/
