CRM Manager Date: October 2014 Department: Information Technology Title: Constituent Relationship Management Systems Manager (CRM-SM) FSLA Status: Exempt Reports to: Chief Information Officer Schedule: Full-Time
The Position: The Jewish Museum, a Fifth Avenue museum of art and Jewish culture, has embarked on an ambitious digital evolution and will soon begin the design, development and implementation of a multi-application integrated CRM system that for the first time brings together all constituent data from across the museum, including membership and development, in-store and online shopping, admission and event ticketing and business communications. The Museum seeks a talented CRM Systems Manager who is passionate about data integrity and committed to process, training and customer service. The position involves collaborative efforts across the Museum and will anchor strategic efforts to know our constituents better and develop insights to help drive new constituent acquisition. In the pre-implementation phase, the CRM-SM will help lead the process to finalize all requirements, select vendor(s) for consideration and select the final vendor(s) for the comprehensive CRM system. The CRM-SM will then co-lead the implementation process and manage the day-to-day operations flow of all CRM-related systems. Responsibilities: · Work with departmental leaders to define needs and craft solutions in core CRM System applications. · Coordinate CRM Systems use across all relevant departments at the Museum. · Assist in developing and maintaining processes and procedures relating to the use of the CRM System, related applications and software, and data protocols. · Work alongside the finance, development, membership, marketing departments and the Shops to configure and set up campaigns, memberships, appeals, and sources at the start of the fiscal year and throughout the year as needed. · Lead training for departmental power users in all appropriate areas of CRM-System applications. · Build detailed lists and extractions to contribute to research, strategic solicitation, fundraising and marketing efforts as required by all departments within the Museum. · Develop and maintain reports including but not limited to, fundraising and other revenue sources, ticketing and attendance, campaign performance, constituent behaviors and activities. · Implement detailed and accurate reporting for the senior level management, specific to the department needs and requests. · Work to identify report requirements and ensure proper testing of data to ensure its accuracy before it is executed and/or presented. · Manage the relationship with the various application support teams on behalf of the MUSEUM by addressing issues that require immediate resolution and being an advocate for adjustments to the software’s applications and policies when necessary. · Work with APPLICATION users to maintain the integrity of the database by developing and implementing account clean up procedures. · Assume other duties and responsibilities as required. Job Qualifications and Experience: · 7 – 10 years’ experience in a cultural institution or similar non-profit organization, with minimum 5 years focused on data management and systems. · Experience with comprehensive CRM systems, with advanced skills in reporting and analysis, system integration and training. · Knowledge and experience using Microsoft Office with advanced skills in Word and Excel, specifically in how it relates to CRM reporting and data imports and exports. · Ability to translate complex technical concepts to non-technical users with strong collaboration and interpersonal skills. · Ability to develop adequate technical specifications based on information gathered from database application end users. · Strong analytical and problem solving skills. · High level of organizational skills required to fulfill projects and meet deadlines. · Ability to troubleshoot database problems. · Must be able to pass pre-employment background-screening. · The job’s minimum requirements include a bachelor’s degree, or foreign equivalent, in computer science, mathematics, statistics or relevant field of study. Send resume with cover letter and salary requirements via email, fax, or mail to the following address: Director of Human Resources The Jewish Museum 1109 Fifth Avenue New York, NY 10128 Email: [email protected]<mailto:[email protected]> Fax: 212.423.3232 The Jewish Museum is an Equal Opportunity Employer. This communication (including any attachments) is intended for the use of the intended recipient(s) only and may contain information that is confidential, privileged or legally protected. Any unauthorized use or dissemination of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender by return e-mail message and delete all copies of the original communication. Thank you for your cooperation. _______________________________________________ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: [email protected] To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://mcn.edu/pipermail/mcn-l/
