I am forwarding this job posting located with the Architect of the Capitol, U.S. Capitol Visitor Center.
Complete details can be found at usajobs.gov (agency - Architect of the Capitol; job announcement # CVC-2015-052): https://aoc.usajobs.gov/GetJob/ViewDetails/391222700 Assistant Director for Reservations and Scheduling, Capitol Visitor Center, Washington, DC GS-12 Open period for accepting applications: January 9 - January 28, 2015 DUTIES: The major duties and responsibilities include the following: Manage the advanced reservation system, which is comprised of an integrated modular approach that allows for the booking of reservations while also allowing the CVC to authorize available schedules, modify schedules, or cancel bookings, as appropriate. Serve as a technical specialist and subject matter expert on the advance reservation system application, providing solutions to requests for assistance in resolving less complex hardware and software problems. Respond to high level customer requests for assistance that may be submitted via telephone, email or in person. Respond to requests for resolution of complex hardware of software problems that may require in-depth research. Analyze customer computer-related problems for possible solutions and/or tasks the appropriate Information Technology subject matter expert capable of resolving the problem. Manage additional databases to include, but not limited to, Workforce Scheduler and Logistics. Evaluate complex program issues concerning the delivery of programs and services. Determine methodologies and tools for these analyses, conducts evaluations, develops recommendations, and follows through to ensure appropriate implementation. Inform supervisors of the need to establish new administrative policies, or revise program initiatives and operational procedures. Interact and work with a variety of people to include high ranking Congressional officials and staff, agency leadership, and representatives from government agencies and private organizations to support CVC operations in areas such as tours, special events, and educational programs. Direct a team of Reservation Coordinators responsible for a variety of tasks, including but not limited to, answering all incoming calls to the Visitor Services Call Center, acting as team leads at information desks, and managing the daily distribution of tour pass inventory. Direct the Visitor Services Scheduler, who is, in additional to other duties, responsible for creating the daily and special event schedules for Visitor Guides and Visitor Assistants. Direct the Volunteer Services Specialist who is, in addition to other duties is responsible for coordinating the CVC’s volunteer program. Plan, direct, coordinate and review the work of a subordinate staff with responsibility for, setting priorities and establishing working procedures; assigning work to in accordance with the difficulty and nature of the work and the capabilities and specialties of employees. Distribute and balance the workload among employees in accordance with operational priorities. Perform administrative and technical supervisory functions for subordinates. Assign duties, ensures a mutual understanding of expectations and evaluates performance. Manage the organizational unit’s budget and workload. Resolve complaints and grievances as delegated by higher level supervisors. Provide leadership to ensure support for equal employment opportunity (EEO) goals and requirements. Practice non-discriminatory employment actions to prevent unlawful discrimination based on race, color, religion, sex, national origin, sexual orientation, genetic information, age or disability. Provide for employee skills enrichment through job related coaching, mentoring and training. May be required to work evenings, Saturdays, and holidays due to the business needs of the Capitol Visitor Center. Thank you, Micha L. Winkler Thomas Management and Program Analyst Capitol Visitor Center Washington, DC 20515 _______________________________________________ You are currently subscribed to mcn-l, the listserv of the Museum Computer Network (http://www.mcn.edu) To post to this list, send messages to: [email protected] To unsubscribe or change mcn-l delivery options visit: http://mcn.edu/mailman/listinfo/mcn-l The MCN-L archives can be found at: http://www.mail-archive.com/[email protected]/
