This comes up periodically on this list and I have yet to see any
meaningful integration of a technology plan with any museum's
strategic plan. More typically, a museum will include programs that
depend on technology to their plan and then look at the ramifications
of that separately.
I am beginning to think that this is because of the exceptionally
complex nature of the museum technology environment--there are just
too many needs to serve. Creating a fully integrated plan that
addresses collections, the web, education, ticketing, fund raising,
group scheduling, membership, facility management, accounting, etc.
is simply too much, especially since all of these are still moving
targets.
I have done a few technology assessments recently--the precursor to
planning. The results have been a better sense of priorities and of
what is possible, but even in these committed organizations, a fully
integrated plan is too ambitious.
What do others think? Why don't more museums have formal technology plans?
On the same theme, I would be interested in examples of IT plans as part of
museum strategic or business plans, especially web strategies. Experience or
examples of evaluation of IT/web. As well any examples, discussion or
thoughts on the larger issues of performance evaluation or outcomes for IT
or web work within the museums goals.
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Guy Hermann
8 1/2 Godfrey Street
Mystic, CT 06355
home: 860-536-2994
cell: 860-857-7363
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