Has anyone redesigned the search engine on their institutional website and conducted formal usability studies of the results?
We in the process of redesigning the search engine on the SFMOMA site and integrating an online version of our collections management database into the site-wide search functionality. We are working with a pro-bono usability consultant on usability and user interface design, and are trying to establish some parameters on which to measure the success of the redesigned search engine. What have been others' experiences in measuring the success of their museum search engine? Does "success" mean people use the website instead of calling the information number or emailing the webmaster? Does "success" mean users find what they are looking for on your site in x number of seconds and have a positive experience? Does it mean that more people visit the physical museum? How did you measure and evaluate the success of your redesigned search engine? We would welcome any insight or experience. Many thanks, Dana Mitroff ............................. Dana Mitroff Senior Web Manager San Francisco Museum of Modern Art 151 Third Street San Francisco, CA 94103-3159 [email protected] www.sfmoma.org --- You are currently subscribed to mcn_mcn-l as: [email protected] To unsubscribe send a blank email to [email protected]
