We have a similar problem in Brazil regarding Sony products.
Sometime ago, Sony published a note at the first page of nationwide
newspapers stating that Sony Brazil won't honor warranty issued by Sony
abroad.
Gradient, one of Sony Brazil competitors, took advantage of this episode and
also published a first page note, stating that Gradient would honor it's
warranties anywhere in the world where it has offices.
:)))
Funny episode!
So here goes a sugestion to SHARP competitors. Take advantage of that, as
Gradient did in Brazil, and offer its customers a better service.
Despite that, I bought my home and car Sony MD deck abroad.
What options did I have? None, Sony Brazil doesn't sell MD decks here. They
are imported through independent importers.
Toshiba does now.
[]'s Fl�vio Moritz
"The chase is better than the catch."
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On
> Behalf Of Williams, Brian
> Sent: Thursday, July 15, 1999 2:10 PM
> To: MDL (E-mail)
> Subject: MD: Sharp support sucks!
>
>
>
> Thanks Tom,
>
> From everything I've read on the web, there appears to be a production
> problem in these units. A small percentage are defective, and
> God help you if you buy one abroad.
> ----
> WARNING - DO NOT BUY ANY SHARP GOODS FROM JAPAN!!!
> ----
> I bought one in Japan, but the US won't honour the guarantee.
> I think they should put a warning on their web site...
> "Don't buy a minidisc abroad, because even if it is
> defective we won't care!"
>
> Does anyone on this list know someone sufficiently important in
> Sharp to care about this?
>
> Here is what customer support said:
>
>
> >Dear Mr. Williams :
> >The Limited Warranty does not carryover from Country to Country.
> >No, the repairs will not be covered under warranty, unless
> the unit is
> >serviced by a Sharp authorized servicer in the Country of
> Purchase. You
> may
> >contact Sharp Japan at WWW.SHARP.CO.JP for further assistance.
> >We apologize for the inconvenience.
>
> Inconvenience! What an understatement
> Of course if you go to www.sharp.co.jp you get a page full of Kanjji
>
> Brian Williams
>
> -----Original Message-----
> From: Tom Wheeley [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, July 15, 1999 8:50 AM
> Subject: Re: MD: Sharp UTOC errors
>
>
> On Thu, 15 Jul 1999, Williams, Brian wrote:
>
> > Has anyone on this list suffered from the Sharp UTOC error?
>
> Yes on a MD-MS701H(S)2. Took the unit back, the shop
> replaced it. New
> one has worked fine ever since.
>
> --
> Tom Wheeley <[EMAIL PROTECTED]>
> research scientist, sowerby research centre, british aerospace
> direct line, tel: 0117 936 8471. fax: 0117 936 3733 (confirm)
> -----------------------------------------------------------------
> To stop getting this list send a message containing just the word
> "unsubscribe" to [EMAIL PROTECTED]
>
-----------------------------------------------------------------
To stop getting this list send a message containing just the word
"unsubscribe" to [EMAIL PROTECTED]
