Hello people, I just thought I'd let you lot know how _useless_ I think the
extra guarantee is that Dixons offer you when you purchase any electronic
merchanidise from them >:-C
I bought a Sharp MD701 when they first came out and I payed 299UKP for it.
When I was in the shop the nice assistant asked me if I wanted to take out
any extra cover on the item. Seeing that it was a portable unit I thought
that it would be an extremly good idea seeing as I would be using it in a
gigging environment and it would be near pints of beer and drummers (prone
to accidents).
Well I had the unit for a while, around 18 months, and I seemed to be
getting UTOC Errors on the device. I decided that I would take the unit in
for repair as I had lost a recording that I did in a club, and it was the
last straw.
I took it into the Dixons in Orpington (Dixons Ltd, High St., ORPINGTON,
Kent, BR6 0JW) where they promptly sent it off after asking me what was
wrong with the unit. While it was away, we played our best gig to date...
without being able to record it >:0[.
I had a phone call to collect it and went into the shop to collect it. Took
it home and started using it again. I was recording on it again one night
when I noticed there was an error message appearing on the screen (DEFECT)
and the device was then adding a new track.
I decided to look at the documentation that I got back with the unit
showing me what they had repaired. To my disgust, they found no error. So I
sent it back AGAIN, unfortunately my band were going to France to do some
recording... couldn't take it with me yet again.
Well to cut a long rant short, I got it back and they had replaced the
laser, but NONE of the buttons worked! I thought that this was extremely
incompetent of Mastercare and decided to complain, I just want a MiniDisc
recorder that works be it my 701 or whatever. I telephoned Dixons HQ
yesterday and they told me that I cannot have a replacement unit because it
has not been written off by MasterCare or been gone for more that six
weeks. Even though it HAS been back THREE times now for more that six weeks
in total for the SAME problem.
I just thought I would warn you lot, if your player plays up, take it back
while it is under its manufacturers guarantee.
By the way I've CC'd this message to MasteCare and will let you lot know
what they say.
Keith.
Keith Wilson - Development Department
----------------------------------------------
Email: mailto:[EMAIL PROTECTED]
Phone: 01689 835 353 Ext #: 8025
Fax : 01689 838 323 ICQ : 32923233
Be nice to other people; they outnumber you 5.5 billion to one*
*except if they don't do their job right.
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